Great support from Graffy, Grab Help Centre
I accidentally placed an order on 22 April without knowing and I contacted Grab for assistance. Graffy who attended to me was most professional and helpful. I told her my situation and because the rider had contacted me. I told her I was prepared to pay the rider's fee since it was my mistake but Graffy told me the company would take care of that. If everyone is this helpful, the world would be a much better place. Great Job Graffy!