Terrible customer service system & slow refund
Returned some trainers. No acknowledgement they’d received them. It has taken over a month to get the refund. Apart from one occasion, where a ‘real’ person responded, I had to go through Debenhams’ AI assistant, which was repetitive & ineffectual. I had to chase at every point, they were not proactive. Wish I’d read all these reviews before purchasing! I will never use this company again. I also provide feedback directly to Debenhams, also no response.