Deceptive "Return" Policy, Poor Quality Frames
TENDA Glasses has a fraudulent return policy and poor quality products. The website states they offer a full refund within 14 days, but they intentionally omit the fact that you must return the glasses to an address in China even thought they use a local 3PL warehouse (in California) to fulfill and send the orders. They insist the glasses must be returned to China, which would obviously cost more than the original purchase. In sum, they have no intention of refunding your money per their "return" policy. They eventually offered to refund half of my original purchase and that I could keep the glasses. Hard pass. Update (03-31-24): My credit card company issued me a full refund after providing them with documentation demonstrating their fraudulent return policy. TENDA's response below did not respond to my charges, as their fraudulent "return" policy indefensible.