call the customer service hotline…
call the customer service hotline however once connected, the line goes to feedback automated voice asking for feedback on service received instead of operator attending to me. No operator attended to me and yet the call was forwarded to automated voice asking for service feedback. Called many times, the same situation occurs. Customer service not reachable. Log-in account unable to do so. Security verification did not send the sms link within the 5 mins. Soon after, unable to log-in. Very low class service. A simple matter becomes complicated and frustrating. Never expect such ridiculously bad service in this modern times.