This has been an ongoing cluster
This has been an ongoing cluster. I have tried working with the customer service center and continue to get jerked around. First, reaching a live customer service associate takes numerous attempts a various hours of the day. Usually the 800 number goes to a voicemail box, leave a message and you will never get a call back, that is the only guarantee you get from DH. Even more frustrating is if you try to submit a customer service through their email template, once you have spent 10 minutes writing a detail account of every step you've taken to get your order, when you click the submit button, the webpage sends back this message "Error: Form processing halted for suspicious activity!" No joke, it doesn't matter what you type into the Name, email and message box, it's always the same error. So I have gone ahead and attached the email I tried to send, for your reading pleasure. It gives all the details of the circus that is Discount Hydraulics... Customer # ***520 Order # ****891 This order was shipped incomplete, missing item no. FJX-04-05 (qty. 14). The original order (410959) was placed on Oct 2. I was informed the part in question was back ordered but would arrive in just a few days. Order 410959 was eventually shipped 3 weeks later on Oct. 25, without item FJX-04-05, FS6403-04-04 or FJX-04-04. When I finally reach someone in customer service, I was told the missing items where in the shipping department would be shipped the following day. However the new order (1030891) was not shipped until Nov. 3 and received Nov. 7. This shipment once again was missing the part FJX-04-05 (qty. 14). Once again I called customer service the following morning and was told that the missing parts where in fact at that very moment boxed up and in the process of being shipped and that I would receive the shipping conformation email the following day. Now 12 day later, no shipping conformation, no package. I have been purchasing parts and supplies from Discount Hydraulic for over 10 years, with no complaints or issues, but this past order has been extremely frustrating, to say the least. Please refund my account the cost for the missing FJX-04-05. Thank you , N***** C******** cell 559-***-****