Avoid at all costs!
Worst customer service I have ever dealt with in my life! Like alot of the other reviews I am having a problem with a return/refund. I placed an order to get an outfit for a Halloween birthday party, I wasn't given any updates for tracking, it was way over the time for delivery so I started emailing you get 1 reply every 24hours and well you might as well not get a reply as its pointless. I cancelled the order through the courier and had the item marked as return to sender which according to the retailer isn't correct, I have to apparently receive it and then return it in order to receive a refund (incorrect) I did some digging and this isn't the first time they have tried to pull this stunt, they want you to send it back to a different address at my own expense before I can receive a refund (also incorrect). They pleaded with my to keep hold of the item even thought I had no need for it, when I told them I just wanted a refund they refused, it's basically becoming theft at this point as they have the goods back but are keeping my money, I have opened a case with Klarna who thankfully I used so I have some protection, they are breaking multiple sections of the consumer rights act, I have also taken advice from trading standards as well. To sum up they are an absolute sham of an organisation, avoid at all costs, do not use!