I ordered a $677 package on July the 11th. And never receive it for an event.
I ordered a $677 package on July the 11th. For a community event. The package was need by July 27th. However, the package was routed wrong and damaged by someone else in the shipping process. I requested a refund. Since I never received the package. And will not get it on time. I asked for a refund. And was told I had to wait until they get it back and inspect it. It's been two weeks since I ordered. We are both in Illinois. So I should have gotten it within 3 days. Today is July 22nd. The package is somewhere in Wyoming. I shouldn't have to wait to be refunded. And they know I didn't get it and will not get it on time. It's coming back to them. I want a cash refund. I shouldn't have to wait to be refunded for someone else error. No telling when I will get my money back. Customer service says there is no manager to talk to. They have lost my business. I will not be ordering again.