Their service quality is truly terrible…
Their service quality is truly terrible and their product - sim card - does not deserve anything but a fail. I purchased a M1 tourist sim card from a 711 store at the Thompson Mall. Before purchasing, I have confirmed that the money paid would be the stored value or credit on the card upon activation and I will receive a slew of data, call mins and sms. If any of the data/call time/sms is exceeded, then you purchase additional with the credits. Additionally, I was given instructions to self activate the sim card. This I promptly did upon returning to my residence in Singapore. Unfortunately, after trying 4 times to self activate, the site kept being suspended at the step where information from the passport was to be scanned. Calling M1 doesn't help either as the robo assistant will recommend that you visit their store and have one of their staff activate the sim. And of course when you finally find their very limited locations, your wait time is set for 40 minutes in a queue not electronically displayed but manually shouted out by each technician in the retail shop who were so soft that one needs to be close to them to know when your number is called. All in all, this "technology" company doesn't project technology competency nor good customer service. One wonders what their owners or management think the company objectives are.