Avoid Sole at all costs
The E55 elliptical machine was a disaster from the start. It was extremely loud from the start; clicks, squeaks, thumps and grinding noises. I gave the manufacturer the benefit of the doubt and called support, they needed someone to come out and asses the situation, fine. They came about a week later, said I needed to order parts, they were ordered and delivered another several days later. Then needed to wait another week for the repair company to come back. This process happened about 3 more times. The repair company couldn’t figure out how to fix it and now I had the elliptical in my house for about 2 months unusable. The repair company even told me it was a mistake to buy Sole as their experience was that they always have issues and customers hate them. They told me I should ‘milk the warranty and as soon as it was up to get rid of it immediately!’ - not what you want to hear spending this much on a piece of workout equipment. I reached out to Sole to return it and they told me I was outside of the return window and it couldn’t be done. So because I gave them the benefit of doubt to try and fix it, I get penalized being outside the 30 day return window. To make matters worse, I tried to do an A-Z claim with Amazon and they did nothing and denied it because it was more than 30 days. Shame on Sole and shame on Amazon but I would avoid Sole at all costs! DO NOT BUY!!!