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Mike Butler

英国

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mozaracing.com

NEVER order anything from uk.mozaracing.com

NEVER order from uk.mozaracing.com - they are deliberately tricking their customers with highly misleading advertising on UK.mozaracing.com A clear breach of trading standards and then rubbish from support. Item up front in big writing clearly states - "dispatched from UK warehouse within 3 days". Placed an order, 3 days later I get a notification saying order received and the shipper is Chinese! Guess what it's being shipped from China. No, sorry it's out of stock, do you want to wait weeks? Nope! I immediately try to cancel and then support mess me about long enough that the order can't be cancelled because "it's shipped" (according to them). It's very clear what they are up to here, misleading, delaying and then trying to trap people in to extra costs and huge delays. Due to their repeated very slow response, now I'm waiting weeks, maybe months for an item I'm 100% going to return. This was a present for a very sick friend - so I ordered another one from a UK supplier who isn't deceitful like Moza themselves. It arrived 48hrs later! If Moza tries to charge me 1p for their tricks and deceit then I'm reporting them to trading standards. If you dig deep enough in to their website you eventually find the small print that if it's not in stock they'll ship from china, it could take months, you could be liable for import duties. AND BOY do you have to search hard to find this info. I'm disgusted at their misrepresentation here, and their stinky attitude afterwards... "the computer says no!" So they have my money, and weeks later I have nothing from them. I suspect this is actually common practice with them, trapping people in to a process they never agreed to, and Moza certainly never made clear, the opposite in fact, they deliberately hid it. If I didn't know my friend wanted this exact product I wouldn't give Moza a single £. They won't ever be getting any more of my money, for anything, directly or indirectly - they will be getting a "stinker of the month" side review on my youtube channel though. Trust Moza UK at your peril. edit 16/12/2025 by the time I've managed to return this item, I will have spent 7 hrs emailing back and forth and jumping through hoops with Moza UK. And it turns out they don't even handle their own returns in the UK, it's going back to a completely different company. I've filed a chargeback with my bank because I simply don't trust them to give me a refund. I've filed a complaint with the UK ASA and Trading Standards, they are so clearly in breach of both, and basically couldn't care less. Well when they get their fine for repeatedly misleading their customers maybe they'll be bothered then?

2025-12-09