Poor communication from company
Update: My order did arrive on the 30th and am pleased with it except quality of berries are poor. I could see through tracking on their website that the order only left their warehouse after I was meant to have received it (the 5-7 working days) then they sent it express. The problem with this company is poor communication. If you have a problem they don’t pick up the phone and it automatically cuts off and they reply to your emails after 3 working days. Honestly if I hadn’t complained I’m not even sure that they would have sent my order in good time. It’s fine if a company has a backlog but they need to send update emails to their customers. Original post: Very worried my order won’t be delivered in time for my event next week. Ordered on the 20th and only chose the company as said would deliver in 5-7 working days. 6 working days later haven’t heard a thing and no tracking/delivery details supplied. Beginning to worry that it hasn’t even been dispatched. Can’t even contact the company by phone, if you ring the number provided it just hangs up on you. This has become stressful for me as if it won’t arrive I’ll need to source from somewhere else but I can’t even find out when it will arrive. I sent an email and they said it’ll take them 3 days to reply…that is simply not good enough.