BUYER BEWARE- Poor Service and Questionable Practices
As an update to the below review- I received a call from the Sur La Table customer service team and was advised there had been a misunderstanding on the policy with the previous representative which had been addressed. I have been advised that I will receive a credit for the price difference as appropriate. BUYER BEWARE! Sur la Table has customer service with a slow response and chooses not to do the right thing. 1. Sur La Table does not stand by their pricing and pricing adjustments. I purchased a “big sale” and “lowest price” pan set for $149. Within a couple days, before I had even received the product, the price was lowered on a promotion to $99. I called customer service and a recording said I needed to send an email for a price adjustment. I sent the email and was eventually told, after the sale was over, that they would not honor the $50 price adjustment because it was a “special promotion.” 2. The customer service response was lacking. Sur la Table advertises a customer service phone number, but it just took me through a series of prompts to a message saying I needed to email. Then, when I did email, it took over 24 hours to receive a substantive response. If I had received a timely response, I could have made a decision to purchase the pan set at a lower price and returned the one that was previously shipped. 3. There are many options in the kitchen product space- companies that make fair and reasonable decisions. I will be making future purchases elsewhere.