They could be more honest in informing the potential user
I don't like companies that try to "push" their products to an unwary user (I'm guilty here, but I only have two eyes after all) and then charge an annual subscription, which is also recurring, without any prior visible notice. I uninstalled the app and thought that was it, but apparently it wasn't. I understand that it is a problem to process all requests, but I think that titles like "refund request" _should_ have priority. And my request was obviously not prioritized in processing. Please don't tell me there are so many refund requests.