BEWARE OF M1 WORLDWIDE DAILY PASSPORT-IT'S A TRAP!!
I’ve been an M1 customer on the Bespoke SIM-only plan together with my family and I’m extremely unhappy that the “Worldwide Daily Passport” roaming feature is enabled by default and cannot even be deactivated. Why should customers be automatically opted into a chargeable roaming feature they may not want in the first place? Many users — especially elderly users or those unfamiliar with roaming settings — can easily overlook this while travelling overseas. Even worse, I discovered that despite switching OFF both Mobile Data and Data Roaming on the M1 line, the phone may still occasionally latch onto the M1 roaming network when the current network signal is weak without us knowing in real time until much later, when a notification and charges are incurred. I’ve been charged multiple times on random occasions even though I’m on a dedicated overseas eSim mobile plan. This is simple ridiculous! It creates anxiety for customers who are trying to avoid accidental roaming charges. If the service only activates upon roaming data usage, why not simply make it an optional feature that customers can choose to enable themselves? Why force it onto every customer by default with no option to permanently opt out? This practice feels more like a revenue-generating trap than a customer-centric service. Consumers should have full control over whether they want roaming products activated on their lines. Very disappointing experience from a telco that should prioritise transparency and customer choice.