Safeway bakery at the Hub needs some help.
Safeway store bakery at the Hub in Fremont, Ca provided very poor service. We ordered a cake online six days before pickup. The staff member that received the order left few details for the other staff. Two days before pickup, we got a call that the figurines we requested were not available. The day of pickup, the cake was not complete and without the fruit between the layers. Their display case was nearly empty so that wasn't an alternative for a premade cake with a fruit filling. The cake didnt have the requested decorations or writing. We had to wait for staff to find suitable fugurines and write on the cake. They mentioned it was better to order in the store than online but not why, and it shouldn't matter as both methods should be adequate. After 30 minutes of figuring out how to complete the cake and actually completeing it, they charged us full price and we left disappointed with the experience.