Google review is off
The reviews on Google seem to be flawed after I have experienced their service at their stores. Maybe it's just a coincident that I see 1 bad staff and it lines in the worse later. Basically, I spotted a watch that I wanted but this female staff went to upsell the watch by saying all the wrong specs. Basically that's lying. But I liked the watch and asked if there was a discount. She only gave $20+. When I left the shop and surfed online, I realised I could have more than $110 off. Anyway, I ordered through another person at another branch and the service was different. Everything ran smoothly until I accidentally saw her again. She asked if I still wanted the watch and why I had not got one through her. I skipped the topic and went around to see other watches. She did it again by up selling the specs on another watch that didn't have those qualities. I don't think she was new to the profession. It's more like lying to get it sold and keep more commission to herself. What I am angry is also that I was shortchanged for not being given the 5 percent new customer discount. He did say it was a limited edition. But their online system gave the discount. Didn't buy online because I prefer to see, check and collect myself. I suspect they split the commission among themselves, which was why the other staff couldn't give the discount. He did a round off but that was not what I would get after the full discount. They should fire this female staff. But they didn't. They covered it up for her by saying she was new. They are not that professional as Google say they are. Compared with the watch stores around that area, their service is considered low class from the knowledge they have in general as a profession.