Do not use Trust & Will…
I would not recommend Trust & Will based on my experience as a mobile notary who completed signings for their customers. The notary performs the travel, printing, scheduling, and document execution, yet when payment disputes arise, neither Trust & Will nor its vendor, Mobile Notary Zone, provides meaningful assistance. In my case, I have been dealing with non-payment issues and concerns regarding inaccurate tax reporting, with no satisfactory resolution despite repeated efforts. I contacted Trust & Will support team multiple times via email (No response till date) and also reported the issue through Snapdocs. Each time, I was directed back to Mobile Notary Zone, even after Trust & Will became aware of the vendor’s payment problems. What was particularly disappointing is that one of the customers whose signing I completed contacted Trust & Will after learning about the payment dispute. According to the customer, they were advised to stay out of the matter rather than helping facilitate a resolution. Trust & Will’s response is that Mobile Notary Zone was responsible for payment and that they eventually terminated the vendor relationship. While that may be true, it does not change the fact that notaries who completed work for Trust & Will customers were left unpaid and unsupported. The issue is not who writes the check; it is accountability for the vendors chosen to represent the company’s brand and serve its customers. A properly executed estate plan depends on the professionals involved in the process. When those professionals are not paid properly or supported when issues arise, it reflects poorly on the overall service experience. My recommendation is to work with an experienced estate planning attorney who remains accountable throughout the entire process. Trust & Will should take a more active role in ensuring that vendors are paid correctly, tax reporting is accurate, and legitimate disputes are addressed professionally.