I am disappointed with the customer…
I am disappointed with the customer service I received today. I spent over 1 hour and 8 minutes in an online chat trying to get a very simple question answered: how to view the different shirt designs in my account and how to reorder them. Instead of receiving a clear answer, I was repeatedly given apologies and transferred back and forth without my question ever being resolved. Because the chat was not helping, I called your customer service number. I remained on hold for 32 minutes and never spoke with a representative. In total, I spent approximately 1 hour and 40 minutes trying to get assistance with a basic question, and I still do not have an answer. To answer your survey: Was I satisfied with the service? No. Were my expectations met? No. I have been trying to do business with Vistaprint, but today's experience was extremely frustrating. I hope someone will review this matter and contact me with the simple information I originally requested. Thank you, William Kondas