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Vincent

西班牙

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Boo Lighting

Defective products and no response from customer service

Very disappointing. I bought three wall lights and two of them arrived defective, with visible damage to the enamel. The overall quality of all three products also seemed very poor, clearly below what I expected given the price paid and what is shown in the photographs on the website. I requested a return and a full refund several weeks ago, but I have still received no response to my emails. After paying a significant amount for these products and receiving items of such poor quality, followed by no response to my refund request, I honestly feel cheated. I find the lack of customer service particularly concerning when dealing with defective products. Based on my experience, I would not recommend this store.

2026-09-05