Colchester store - awful service
Absolutely awful service at the Colchester store. I was querying a change in services offered and Nicola (who wasn’t serving me) butted in as I had complained about a ten minute wait to get in. She stated “We are busy!” If you want to come back at a less busy time you can!” Her manner was very offhand/balshy I queried why in the past I have been charged extra for nail clip when it states on website that bath and brush includes this within price. She snarled back that as my dog has a double coat it’s not included and that it’s offered for a dog like a dachshund? Sorry what?! Her attitude was very aggressive so I told her she needed to lose her attitude. She pulled a face at me so I rightly told her not to do that! I asked her name and said I would be complaining to the manager about her. She gave her name and said Good! I will be speaking to him too! I spoke to the manager who was like a wet weekend. After telling him about her offhand attitude his only comment was “well I will need to speak to her as only have your side of the story?!” No apology from him or the awful woman in the groom room. Clearly all staff need some training in how to speak to customers and how make customers feel valued, and how to deal with complaints in a professional manner without the “I can’t be arsed” attitude. It goes without saying I won’t be using the groom room at Colchester again or the shop as not putting anymore of my money in their tills with such a poor standard of customer service. I came back (to collect my dog from his groom) and wanted feedback from the manager who saw me but just ignored me with zero reassurance the matter had been dealt with and still no apology. Your loss as will in future go to a competitor with some standard of customer service that isn’t in the gutter!