Their customer service is horrendous
Their customer service is horrendous. You can’t speak with anyone and they are not helpful over email. Their holiday return window is a joke. It closed on the Friday of the first week after New year’s. We had family illness and couldn’t exchange extended family gifts until after New Year’s so I missed the window by 1 day. They refused to make any exception. I will NEVER shop for the holiday’s on their site again.