Sent Broken Toy, Return Policy is Cryptic (but TBD)
I ordered a DIY game console for my son when it arrived we found out you need a specific toolkit to put it together, but Scientifics Direct doesn't sell it. So we ordered it on Amazon. Then, after 6 hours of putting the toy together, my son went to turn it on and... nothing. It doesn't work. Now it looks like you can't return opened packages? But what if they're defective? The item itself is sold out now, so it might be a moot point, but I hope we can get our money back! I've got a very sad 12-year-old boy right now, and Mama, too, after spending $140 on a toy that doesn't work. :(