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Lucas Nápoli

美国

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Targus

"Not return, contact us" BS

So... I bought a (new) Targus notebook power charger from Target. After the first month it started to show some issues which stopped me from using the notebook while charging. I called Targus and they delayed replies and kept dragging the "do not return, call us"-BS. So, long story short, the contact with Targus took so long that Target's return policy expired. After that, the customer service said that my notebook was the problem and they couldn't do anything about it. So, when I ask for warranty, they refused to enforced it. By the way, the exchange emails took two whole months for them to realized that problem. VERY DISAPOINTING! And they even tried to give me a coupon with some % off to try to make up for it. Even when I said that if they didn't honor my first purchase, why would I ever buy anything from Targus again?? Targus lost a customer!

2023-12-18