Good glasses, bad customer experience
THE BAD: After watching many reviews on AR glasses, I decided to take the plunge and go for a pair of Rayneo air 4 pros, initially thinking that buying direct from the site would be a good idea…. I was mistaken however. On their site they boast a delivery between 3 to 5 days and they also advise responses within one day via their customer support which is only via email. I am now currently on day 11 from the initial order with my only update being Royal Mail advising that they are expecting it which I received the day after purchase. I am also now on email seven request requesting support from their “customer service”. As these glasses were bought with the intention of using on a breakaway I was forced to buy a second pair via Amazon which I received via their next day delivery service. Say that now means I’ve spent over £500 on Rayneo products with only 1 pair of glasses received. Luckily, I decided to buy the first pair via my PayPal account so I will be utilising their dispute process. GLASSES IN ACTION: As for the glasses themselves after I had eventually received a pair I do have to say that they are very good. The crisp picture and amazing audio quality do warrant the price that you pay. However if you are looking for that true full screen 200 inch cinema experience, there are a couple of downsides, one being that they’ve made the screen too big for the field of view that they provide so no matter how much you adjust the glasses there will always be corners either at the bottom or at the top that are just outside of your vision, but I think for the price that you pay it’s not quite a dealbreaker as for me it’s not enough to put me off from watching films or playing video games. Another downside is that these glasses are missing some key technologies that other AR glasses provide. Essentially these are just a basic display screen that mirrors any device you plug it into but I think that is warranted in the price that you pay, especially when you consider just how good the display is along with the impressive sound. Another good thing about these glasses is that as they do not have their own internal battery they weigh next to nothing which is great for long sessions, but make sure that you purchase one of the additional USB/HDMI dongles as they will drain the battery life of any device you use with the. SUMMARY: If you were looking for a true glasses experience with all the bells and whistles this is not the approach for you but for that you would need to spend a hell of a lot more money. If however, you travel a lot or want a bit more of a Personal viewing experience whilst sat down then these are the classes for you. If you do decide to buy a pair, just be wary of where you are buying from as I DO NOT recommend buying direct from Rayneo. I’ve given the product a two star review mainly due to my experience with my initial purchase however if everything had gone well and I’d received my initial pair of glasses I would most likely have given them 4.5/5.