customer service sucked
I called the customer service center to get help with cancelling a subscription on my account. My account is linked to my Facebook account, and for some reason, when i try to log in, it says "It's not you, it’s us. Please try again later. " It has been like this for three days and all i want to do is cancel my subscription. When i called the customer service center, they kept not answering my questions directly and gave me very vague answers or directions. I tried giving him my email address thats linked to my Facebook, but since I also have a chegg account that uses that email to sign in, the only account that came up when I gave them that email was my secondary account which has no subscription on it. The customer service agent started getting frustrated with me since he wasnt understanding my situation. Since I used paypal to pay for the subscription, he also couldnt use my car number to track the payment. He told me my only option was to call paypal, but the issue with that is that my subscription would still be active and i would still get charged for the next month. When I asked him when there would be a superior available to talk, he stopped talking with me and ignored me for 2 minutes while i kept saying hello. Finally, i said that if he was ignoring me i would rather just know so i can call back and talk to someone who would actually like to help me. Only then did he say "ok. thanks." Super unprofessional and unhelpful and it did not feel like he tried to listen to any of my concerns at all.