Very poor experience....
The image I submitted of my mother wasn't crystal clear and I was unhappy with the adjustments the company decided to make to it. I expressed my dissatisfaction with the finished product after receiving it in the mail and suggested the company provide customers the opportunity to view the finished crystal BEFORE shipping it so that any issues can be addressed up front. The company offered me a 2nd crystal at a discounted price however they were unable to create the crystal to my specifications even after providing them many details and images to use as a reference. In the end I had to cancel the order for the 2nd crystal and I'm left with the original that looks nothing like my mother nor the image I submitted to them and I'm out of $160. On a more positive note, I would like to rate the CS agent I communicated with via email, Bruna Tapia with 5 stars. The agent was very professional, empathetic and courteous when attempting to address my concerns.