Indigo lost our bag and didn't even try to return or recompense it
I was travelling with my parents from Mumbai to Sydney, but due to a storm, we were stuck in Singapore for 2 days. On the first flight from Mumbai to Singapore, all 4 of our checked bags went missing. Dnata retrieved 3 of our bags, but Indigo lost our 4th bag. I have been calling and e-mailing about this for 5 months, and all Indigo does is say they are reviewing the case and will get back to me. They have neither found the bag, nor returned it to me, nor compensated me for the loss, which was significant since it contained my Mom's wedding dress. We are extremely frustrated and dissatisfied with Indigo for its unprofessional and irresponsible behaviour in this case. Also note: Indigo at one point said they found the bag but refused to send it to us because they don't fly to Canada. This is also ridiculous.