Order mis-communication resolved
There was a miscommunication with my original ornament order. I had added a year to the background of my picture which was accidentally removed in the manufacturing process. After being notified of the problem, my ornament was replaced with the year added back, for just the price of shipping. Was a great solution that I appreciated very much. I also learned to be more careful next year with my order to communicate that I added a year to the background that I want to remain.