Be very aware
The customer service is shocking! Firstly, they don’t make it very clear on how to submit a returns request. There is no phone number to contact anyone so all done via email. We were sent a super king instead of a double. When we went to look for a refund/replacement as their website states a “100 night hassle free money back guarantee”, it was the furthest from hassle free I’ve ever experienced. Emails back and forth suggesting they give us 20% back and we can sell it privately, then 50%, then 80%. Not 100% until I threatened legal action. And to top it off still left with the nuisance of getting rid of the mattress as they didn’t collect it. The mattress itself seemed pretty firm and we would have considered actually getting in the right size only for the hassle we encountered. As long as you don’t want to return it or decide the mattress is not right for you then go ahead and buy but my overall experience made me feel like we bought into a scam!!