Equipment failure within warranty period.
The company offer a 10 year warranty on a Powerstream and after 15 months,it developed a fault, they refuse to repair or replace the item after they confirmed that it was faulty. There have been many reported failures of this particular device, so it appears that there is an inherent design problem. To make matters even worse, the £2k Delta Power Storage system is now completely useless without the Powerstream. UPDATE: After several emails and taking of photos of the failed item, EcoFlow are unable to replace the item even though it has a 10 year warranty. They have offered an alternative item together with a free smart meter as a solution to the problem. I was happy to accept their offer and await the shipping information. The customer service has tried very hard to sort the problem and it’s a laborious task, but stick with it and see what happens. I have upgraded my review to 4 stars, but they need to be much more proactive when equipment fails and find a much quicker solution.