Loyal To Customers
Ordered a remote for an old CRT that multiple universals wouldn't work for. The remote that came didn't work either. Not their fault, I believe the TV receiver is bad. They offered to refund my money or just wait until I had another device that needed a remote. A couple weeks later I was gifted another CRT without a remote. I asked for the remote to be reprogrammed, and they remembered and honored their word. Responses are slow from customer service, but they do value and go above and beyond for their customers.