Earrings
I placed an order for 4 pairs of earrings, totally forgetting to check reviews beforehand. Panic set in big time when I saw the reviews and I thought I'd just wasted a load of money. I don't think the website makes it clear that this isn't a UK based company and while you might have spent enough to get free shipping, it doesn't necessarily mean you won't have to pay any custom charges. I emailed them the day after I placed my order to say I'd like to cancel it as I wasn't aware about the potential for the extra customs charges. They responded quickly but informed me their policy was to issue credit notes for approved cancelled orders. Not the most helpful outcome in my situation so I decided to take the risk and go ahead with the order. Once posted the earrings arrived really quickly (I'd spent enough to get the express delivery) and I haven't had to pay any customs fees. The earrings were really nicely packaged, exactly what I was expecting and I'm really happy with them. They have some really lovely looking stuff on their website but I'm in two minds as to whether I'd use them again based on their returns/refunds policy and the experience of others.