Never book with Expedia ever
I spent approximately 5 hours and made 8 separate customer service calls trying to change a flight I had booked through Expedia. Multiple Expedia agents repeatedly told me that my flight could not be changed and that I would need to purchase a completely new ticket. I was eventually connected with an agent who successfully changed the flight — meaning the change was possible the entire time. This was incredibly frustrating and potentially very expensive. I was seriously considering purchasing an additional flight for 800 dollars because Expedia's representatives repeatedly told me my existing ticket could not be changed. Eight customer service interactions and approximately five hours of my time were wasted because I was given incorrect information. I would strongly recommend that travelers book flights directly with the airline rather than through Expedia, because if something goes wrong, getting accurate help appears to be extremely difficult. Expedia needs to seriously address the training and accuracy of its customer service representatives. Customers should not have to call eight times to finally find someone who knows the actual rules of their ticket.