DO NOT GIVE THIS COMPANY YOUR $
Let me start by saying I've never reviewed a product. Good or bad, I usually just move on. This company has done such a terrible job-Backyard discovery needs to find a new company to install their products. From the moment I purchased this product eight weeks ago, I have been encountered the worst customer service I have ever experienced, and this company needs to be shut down. How many negative reviews does it take before the company decides to do some reflection, and attempt to fix the inherent wrongs? I purchased the Canyon Creek playground for my daughters in late November. From the reviews stating it took two men two days to put together and an average of 16-18 hours, I decided to shell out the money for assembly, figuring the technician could do in hours what it would take me days to figure out. After three weeks went by, I finally get an appointment scheduled for mid-January (6 weeks since I purchased the product). I know the holidays tend to push everything back, and I therefore made myself available on that day and made alternate plans for my daughters and dog so as to stay out of the technician's way. I was given a window from 9 am-1 pm, and received a confirmation call and text the day before. At 12:40, I receive a call stating the technician was having trouble with his vehicle and would not be coming out. They stated they would contact me with a new date. You call with 20 minutes left to the service window stating they are not coming??? They contact me the next day giving me a date 2 weeks away. Not only were my children so looking forward to having this assembled after 8 weeks, but now I have to make myself available yet again, but this technician seems to be the most unreliable employee ever, and so why would I believe he will come out on that date either? I decided to ask for a refund, and will find my own handyman to put this thing together. For $700, I expect someone reliable and solid workmanship. If this is how the technician treats the appointment, I don't want him anywhere near the playground my children will be playing on. I had another issue with this company about two weeks after the playground parts were dropped off. I was given a date in late December for delivery, and then received a call about two weeks prior to that stating they would be dropping off the playground boxes. Thankfully, I was off of work that day, and quickly made room in the garage for the cumbersome boxes. The driver delivered 4 heavy boxes and a slide and I tipped him appropriately, as well as helped him carry them into the garage. As mentioned, I received a call about two weeks later stating they were at my house to pick up two boxes that were mistakenly dropped off as I was apparently only supposed to receive two boxes. I was at work, and asked them to return a week later to pick up the boxes. A) I had tipped the driver for carrying four boxes into my garage, not just two; B) Don't just show up at my house without notice and expect me to be available when you made the mistake. They returned the following week, sending a lone female driver, and it seemed as though they expected me to help carry the boxes back to the truck that weren't even mine! I will not be breaking my back for YOUR mistake, and straight up told them that. This company has so many negative reviews, and no employee takes responsibility or accountability for anything. They give you endless apologies, but don't take action to resolve anything. Do yourself a favor, and find your own individuals to put this together. Do not use this company, and continue to allow this abhorrent customer service to continue. I am giving one star because it is impossible to give negative stars.