Suspicious Customer Service Experience
I don't usually make online reviews, but I felt that this experience was noteworthy. My parents and I recently booked round-trip flights to Spain through FlightsMojo. When we started the booking process, we weren't aware that the booking was only a request, and would have to be confirmed by the agency before our tickets could be issued. The following day, I received an email and call from an agent, informing me that the individual ticket price had increased by about $300 to $400 overnight. When I asked if the reservation could be put on hold while I compared flight prices, the agent became agitated and promised me that their rate was the best available on the internet. I insisted on comparing prices before finalizing my booking, and the agent grew increasingly agitated, to the point of talking over me. Suddenly, a lower price was magically available, and the overall cost was lowered at two different points in the conversation. According to the agent, the company would "absorb the cost" to make this possible. Eventually, the ticket was $150 more than the original price that I had requested to book. In the end, I cancelled my reservation. Contrary to what the agent told me, I did find a better price (though still not quite a low as the original). It's possible that the cost of the ticket had genuinely been increased by the airline overnight (flights prices are on a constant rollercoaster), but the agent's handling of things and their seemingly-desperate behavior turned me off, to the point that I was no longer interested in dealing with their company. Even if FlightsMojo isn't running a racket, I feel that their customer service leaves much to be desired, and they should aim to be as transparent as possible with their clients.