Absolutely horrible experience!
Absolutely horrible experience!! I purchased a watch in May and was extremely disappointed with the quality. The buckle on the watch band was made of cheap plastic, making the watch feel poorly constructed and flimsy so I sent it back. I’ve purchased watches for a fraction of the price that were far more durable and better made. I returned the watch immediately, following Spade & Co.‘s return policy. That’s when the real problems began. Despite having tracking information and insurance proving the package was delivered, customer service repeatedly refused to acknowledge that they had received my return. (It cost me $24.40 to ship it back.) I was left repeatedly following up on my refund for nearly three months. It wasn’t until I threatened legal action that my refund was finally processed. Based on my experience, the return process was unnecessarily difficult, and the customer service was among the worst I’ve ever encountered. I would not recommend this company. They’re not a reputable company and they lack integrity. I believe they were trying to drag out the return over months hoping I would forget so they wouldn’t have to return the money. Only under threat of legal action did they finally return my money.