Hi Lisa,
We are sorry about the trouble with your watch, and sorry that getting back to you took longer than it should have.
Our team did look at your order and offered what we could, and we know it was not the resolution you were hoping for. We would still like to help. Please reply to your email thread so we can go through it again.
Spade & Co Team
Hi Rick,
Thank you for the kind words, and for coming back to us a second time.
Glad the fix was quick and easy to follow. That is what we aim for every time.
Your point about the site is fair. Finding the way to reach us should not take any effort, and we have passed this on to the team so the contact link can be given a clearer spot. In the meantime, [email protected] comes straight to us.
Thanks again for taking the time to share this.
Spade & Co Team
Hi Dan,
Thank you for the kind words about the watch, and thank you for flagging the hearing aid point.
We have reached out to you by email so we can go through it with you properly. Whatever comes of it, feedback like this is how we get better, so we appreciate you taking the time.
Anything else, we are at [email protected].
- Spade & Co team
Hi Joann. Thank you for this. Setup is where most questions come up, so it means a lot to hear our team walked you through it clearly. Enjoy the watch.
Thanks Doug, this made our day. That night mode setting is one of those small features people usually find later, so it is great that you dug into it early. Glad the team could help with your questions too. Enjoy the watch, and we are always at [email protected] if anything comes up.