It would be awful customer service if…
It would be awful customer service if they even provided any. They are completely non responsive. It's been a week. Responses via email and social media have been ignored. I ordered a special product three months ago on a preorder. It was shipped a month ago now. They used some cheap last mile company called GLS (I'm assuming Good Luck Shipping), which took three weeks for it to get to my town and now they sent it back to shipper with no explanation. This is my third order in a row that never made it to me. The last two never shipped and the cancelled weeks later.