Don’t Do It. Hire Someone Else. Anyone Else.
I don’t usually leave reviews, but after consoling 2 really upset kids two days in a row due to this company’s and their technicians’ incompetence I don’t want another family (or children) to have the same experience. First appointment: after being required to confirm the appointment by email, text, and verbally over the phone the day before for a 7am - 11am arrival window the technician never showed up and called at 12:26pm stating they were an hour and a half away at another installation and weren’t going to be able to make it. They asked if they could reschedule to the following day between 7am and 11am. I confirmed and accepted the reschedule. Second appointment: the technician called at 8am the day of the rescheduled appointment asking if he could come the following weekend when it was going to be in the 60’s and 70’s rather than that day because it was too cold. It was 53 and sunny. I respectfully said, “no”, and that we expected him to come today like he committed to. He said he would get his people together and show up. 35 minutes later I received a text rescheduling the installation to 5 days later (no call or communication, just an automated text moving the appointment again). I called customer service. Asked for a refund and to cancel everything. Initially, customer service was very responsive and helpful saying they would call their district manager and try to get another technician out same day to perform the installation. They said they would call me back within 20 minutes. No correspondence within 2 hours. I called back, got a different representative, no update from the first conversation, so I asked for a refund and to cancel, which they said they would do. Don’t use this company or their technicians. I should have read the reviews prior to working with them. Shame on me. I found a local group for the assembly and installation and they were cheaper and could come out sooner than the 3rd rescheduled appointment this company tried to do.