I was a bit disappointed BUT…
I was a bit disappointed with my extensions I received because they didn't seem to be any different than the ones on Amazon and I paid 4x as much. I filled out their form for customer service to voice my opinion and I felt they took my concern seriously and they reached out to me several times before I answered and she explained to me that the blondes have to be brought to that color from darker hair which made sense but regardless they replaced them no questions asked and I had already installed them in my head. There was no run around, they send the hair and you can wait until you get it to return the other hair which was nice. They said they didn't want me to have to go with no hair.