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BELLAMI Hair

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201 条评价

3.5201 条评价
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关于 BELLAMI Hair

数据更新
网站
bellamihair.com
分类
美丽与健康
所在地
美国
状态
待认证
近 12 个月
190 条评价
差评回复率
61%(44/72 条)
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商家自述

在 Bellami Hair,我们热衷于帮助您看起来和感觉最好。我们提供高品质、100% Remy 人发接发和头发解决方案,专为轻松改造和日常自信而设计。无论您是要增加发量、长度还是焕然一新,Bellami 产品都是精心打造、创新的,并致力于对您值得信赖的品质的承诺。

以上内容由商家自行提供,未经平台核实。

BELLAMI Hair靠谱吗?

BELLAMI Hair(bellamihair.com)在 OK.one 的综合评分为 3.5 分(满分 5 分),基于本站收录的 201 条用户评价,属于美丽与健康分类,口碑一般。评价两极分化:60% 给出 4 星及以上,同时 32% 打了 1 星;商家回复了 61% 的差评;评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-11。

评价综述

AI 生成

大多数评论者对他们的整体体验都有些满意。消费者经常称赞友好的员工提供及时、专业和优质的客户服务。人们在选择理想的接发色调和颜色时深深感谢专家的指导。许多审稿人发现团队很有耐心并且随时准备回答问题。 然而,一些评论者对产品质量并不满意。有些人指出,接发通常很容易缠结,变得非常干燥,并且在洗涤后会很快降解。其他一些人也遇到了有关颜色匹配不正确或订单履行延迟的令人沮丧的问题。客户提到试图解决这些特定订单问题时遇到的困难。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

好难过...

我对贝拉米接发的体验感到非常失望。 我下了第一个订单,几天之内头发就严重打结了。我联系了客户服务,值得赞扬的是,他们立即更换了扩展程序。当我收到替换套件时,我很兴奋。头发很漂亮、饱满、柔软,而且似乎没有同样的问题。老实说,我以为问题已经解决了。 不幸的是,在佩戴替换延长件仅一周后,它们就开始像第一副一样缠结。缠结太严重了,以至于我的后脑勺形成了一团纠结的头发。这很尴尬、不舒服,而且无法隐藏。我必须每隔几分钟刷一次扩展,只是为了让它们在某种程度上易于管理。 我已经到了不能再穿的地步了。 更令人沮丧的是,我多年来信任的接发公司被贝拉米收购了,这也是我决定从他们那里购买的唯一原因。 我只有大约 5 天的美丽头发:(

瓦莱丽和整个团队……

在客户最后一刻改变主意后,瓦莱丽和整个团队非常乐于帮助我取消订单

BELLAMI Hair 回复2026-08-07

Hello Thank you so much for your kind review! We’re so happy to hear that Valerie and the rest of our team were able to quickly assist you with canceling your order. We truly appreciate your feedback and look forward to helping you again in the future! 💕 Nicki

头发曾经很棒,现在却很垃圾

头发曾经很棒,现在却很垃圾。颜色会在 3-6 个月内褪色,对于您所支付的价格来说,这是不值得的。他们的客户服务和他们现在生产的头发质量一样糟糕。买家小心,寻找其他品牌

BELLAMI Hair 回复2026-08-07

Hello, We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how disappointing it can be when a product or experience doesn’t meet your expectations. Our Customer Service team is always here and ready to assist whenever an issue arises, and we’d appreciate the opportunity to look into this further for you. Unfortunately, we weren’t able to locate an account using the name provided with your review, so we’ve requested some additional information to help us find your account and better understand what happened. You’re also welcome to contact us directly at [email protected] or call 844-235-5264 and ask to speak with Nicki. I'll be happy to personally look into your concerns and assist you. We hope to connect with you soon and have the opportunity to help. Thank you again for bringing this to our attention. Nicki

乐于助人的客户服务

尽管我的订单质量存在问题,但我收到的客户服务内容丰富且乐于助人。

BELLAMI Hair 回复2026-08-07

Hello Thank you so much for sharing your experience! We’re sorry you experienced an issue with the quality of your order, but we’re very glad our Customer Service team was able to provide helpful and informative support. We truly appreciate your feedback and the opportunity to assist you! 💕 Nicki

甚至无法尝试说话......

甚至无法尝试与您讨论有缺陷的产品。我自 2019 年以来一直是您的客户,我去的沙龙也意识到了这一点,将不再支持您的品牌。

BELLAMI Hair 回复2026-08-06

Hi, We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We looked into the email thread and found that we did respond to your email on June 25th, but unfortunately, we never received a reply. We certainly never want you to feel that it was impossible to reach us or discuss your concerns. We would be more than happy to work directly with your stylist to review the situation and come up with a resolution that works for both of you. Please have your stylist email us at [email protected] or call us at 844-235-5264 and ask to speak with Anissa. She'll be happy to personally assist with reviewing your case. Thank you for your feedback. We truly appreciate your support over the years and hope to have the opportunity to make this right. Nicki

令人惊叹的客户服务

我不确定我的头发颜色以及什么接发最适合我。他们很诚实并回答了我所有的问题。他们确实让体验变得轻松而令人兴奋!

BELLAMI Hair 回复2026-08-06

Hello Thank you so much for your kind review! We're so happy to hear that our team was able to help you find the perfect match and answer all of your questions with honesty and care. Making the shopping experience easy and exciting is exactly what we strive for. We truly appreciate your support and hope you love your new Bellami hair! Nicki

莱斯利太棒了

莱斯利太棒了!她的服务很快,而且很容易获得我需要的帮助。她为我完美匹配了我想要的颜色,我迫不及待地想看到结果! 🙌🏻💛✨ 我真心推荐贝拉米接发适合任何场合!

BELLAMI Hair 回复2026-08-06

Hello Thank you so much for your wonderful review! We're thrilled to hear that Leslie was able to provide such a great experience. We'll be sure to share your kind words with her! It's wonderful to know she found your perfect color match and made the process quick and easy. We truly appreciate your recommendation and can't wait for you to see your beautiful results. Thank you for choosing Bellami! Nicki

我的专业人士与我的头发很相配……

我的专业人士与我的头发完美匹配,还通过向我发送链接让这一切变得简单。我通过短信完成了这件事,这也让一切变得简单,我迫不及待地想要订购我的新贝拉米理发器。

BELLAMI Hair 回复2026-08-07

Hello Thank you so much for your wonderful review! We’re so happy to hear that our team helped you find the perfect color match and made the process easy by providing direct links through text. We truly appreciate your support and can’t wait for you to receive your new Bellami Clip-Ins! 💕✨ Nicki

完美的色彩搭配和出色的客户支持

与莱斯利一起工作真是太棒了!她帮助我找到了与我的头发相匹配的接发颜色,颜色搭配非常完美。她知识渊博,友善,花时间回答我所有的问题。她总是反应很快,让整个过程轻松无压力。很明显,她真诚地关心帮助我找到最好的匹配,而不仅仅是进行销售。我真的很欣赏她的耐心和专业知识,我对这次经历感到非常高兴。如果您在选择扩展时寻求个性化、诚实的指导,我强烈建议与 Leslie 合作!

BELLAMI Hair 回复2026-08-05

Hi! We are so happy to hear about your wonderful experience finding the perfect hair extensions! It's fantastic that our team member provided such knowledgeable and kind assistance, ensuring a perfect color match and answering all your questions promptly. We truly value their dedication to offering personalized and honest guidance, making the process easy and stress-free for you. Thank you for sharing your appreciation for their patience and expertise; we are delighted you are so pleased with the outcome. Anissa

糟糕的垫子

我下了第一个订单,几天之内头发就严重打结了。我联系了客户服务,值得赞扬的是,他们立即更换了扩展程序。当我收到替换套件时,我很兴奋。头发很漂亮、饱满、柔软,而且似乎没有同样的问题。老实说,我以为问题已经解决了。 不幸的是,在佩戴替换延长件仅一周后,它们就开始像第一副一样缠结。缠结非常严重,以至于在我的后脑勺形成了看起来像一团纠结的头发。这很尴尬、不舒服,而且无法隐藏。我必须每隔几分钟刷一次延伸部分,只是为了让它们在某种程度上易于管理,即使如此,它们很快又会再次缠结。 每一次,越来越多的毛发从光环中脱落。 更令人沮丧的是,我多年来信任的接发公司被贝拉米收购了,这也是我决定从他们那里购买的唯一原因。在亲身体验过这一点,然后阅读其他客户的许多类似评论后,我对这些产品仍在销售感到震惊。继续对有如此多的人报告存在完全相同问题的产品收取高价似乎是不负责任的。 我在这些扩展上花费了大量的金钱和时间,但最终却得到了一些我不得不扔掉的东西。在短短的几天里,我非常喜欢我的头发并且非常兴奋。但当铺垫再次开始时,这种兴奋几乎立即消失了。 对于贝拉米的价格来说,质量简直令人无法接受。我无法向任何人推荐这些扩展。

BELLAMI Hair 回复2026-08-05

Hi! Thank you for taking the time to share your experience. We're truly sorry to hear that you encountered the same severe matting issues with your replacement extensions, especially after feeling excited and confident that the problem had been resolved. We understand how frustrating and disappointing it can be to invest both time and money into a product that does not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this matter to our attention. We would like the opportunity to personally review your situation and work toward a resolution. To better assess what may have occurred, we kindly ask that you contact us with additional details regarding your experience. You are welcome to reach out to us at [email protected] or (844) 235-5264 and ask for Anissa. I would be happy to speak with you directly, discuss your concerns in greater detail, and explore the best possible solution. Thank you again for your feedback. We look forward to connecting with you and working to make this right. Anissa

帮助我的贝拉米同事......

帮助我订购的贝拉米同事非常精通该产品并且了解该产品。她让这个过程变得简单。

BELLAMI Hair 回复2026-08-05

Hi! Thank you so much for your kind words! It was truly my pleasure assisting you with your order. I'm delighted to hear that you found the process easy and that my product knowledge helped make your experience a positive one. We appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever need anything else, please don't hesitate to reach out. Anissa

不确定我需要什么颜色,但是......

不确定我需要什么颜色,但他们给了我一位能够为我搭配颜色的造型师。他们反应很快而且非常乐于助人。

BELLAMI Hair 回复2026-08-05

Hi! We're so happy to hear our stylist could assist you with color matching and that our team was responsive and helpful. We appreciate your kind words! Anissa

代表太棒了

代表太棒了非常随和。

BELLAMI Hair 回复2026-08-05

Hi! Thank you for your kind feedback! I'm glad to hear that your representative was terrific and accommodating. We appreciate you taking the time to share your experience and will be sure to pass along your recognition. We're happy we could assist you and look forward to serving you again in the future. Anissa

订购部分很容易管理……

订购部分很容易管理,而且交货速度非常快!

BELLAMI Hair 回复2026-08-03

你好 非常感谢您的好评!我们很高兴听到您发现订购过程很简单并且您的交货很快就到达了。我们衷心感谢您的支持,并希望您喜欢您的贝拉米头发。我们期待再次为您服务! 妮琪

优秀的客户服务

虽然我没有收到订单,但我自己的订单在交换后就卖完了。我的女儿尚特尔提供了出色的客户服务。她立即​​回复了我的消息。她是如此友好。她立即​​给我退款,并在我下次购买时向我提供了折扣券,因为我错过了一次非常好的促销活动。我经历过的最好的客户服务体验之一。真的很欣赏她!

BELLAMI Hair 回复2026-08-03

你好 非常感谢您的周到评论!虽然我们很抱歉在您完成换货之前该商品已售罄,但我们很高兴 Chantel 能够为您提供积极的体验。我们一定会与她分享您的善意之言——她会很高兴听到这些!我们衷心感谢您的理解和支持,我们期待帮助您在下次购买时找到完美的贝拉米头发。 妮琪

耐心地帮助我确保我的订单是正确的。

艾莉森绝对是杰出的!她花了 30 多分钟和我在一起,确保我为我的女儿选择了完美的光环。她的耐心、专业精神和丰富的产品知识让我对如此重要的购买充满信心——尤其是在未亲眼见过的情况下购买。她仔细地解释了每种选择如何与我女儿现有的头发融合,并彻底回答了每个问题。 我对所收到的卓越客户服务感到非常满意。艾莉森让整个体验变得轻松而放心,我向任何考虑购买的人强烈推荐贝拉米的客户服务团队。

BELLAMI Hair 回复2026-08-03

Hello Thank you so much for your wonderful review! We're thrilled to hear about the exceptional experience you had with Allison. We'll be sure to share your kind words with her—she'll be so happy to know she made such a positive impact. Providing personalized guidance and helping our customers feel confident in their purchase is exactly what we strive for. We truly appreciate your recommendation and hope your daughter loves her new Halo. Thank you for choosing Bellami! Nicki

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