At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
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Is BELLAMI Hair legit?
BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions.
However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.
I am incredibly disappointed with my experience with Bellami Hair Extensions.
I placed my first order, and within just a few days the hair became severely matted. I contacted customer service, and to their credit, they replaced the extensions right away. When I received the replacement set, I was thrilled. The hair was beautiful, full, soft, and didn't seem to have the same issues. I honestly thought the problem had been resolved.
Unfortunately, after only one week of wearing the replacement extensions, they started matting just like the first pair. The matting is so severe that it forms a ball of tangled hair at the back of my head. It's embarrassing, uncomfortable, and impossible to hide. I have to brush the extensions every few minutes just to keep them somewhat manageable. I've reached the point where I can't wear them anymore.
What makes this even more frustrating is that the hair extension company I had trusted for years was acquired by Bellami, which is the only reason I decided to purchase from them. I had only about 5 days of beautiful hair :(
Customer service and response was prompt and helpful!
Reply from BELLAMI Hair2026-08-10
Hello
Thank you so much for your kind review! We’re so glad to hear that our Customer Service team was prompt, helpful, and able to assist you. We truly appreciate your feedback and support! 💕
Nicki
Hello
Thank you so much for your kind review! We’re so happy to hear you had a great experience with our Customer Service team. We truly appreciate your support and look forward to assisting you again! 💕
Nicki
Valerie and the whole team was extremely helpful in assisting me to cancel my order after a client changed their mind last minute
Reply from BELLAMI Hair2026-08-07
Hello
Thank you so much for your kind review! We’re so happy to hear that Valerie and the rest of our team were able to quickly assist you with canceling your order. We truly appreciate your feedback and look forward to helping you again in the future! 💕
Nicki
The hair use to be amazing and now it’s trash. The color fades in 3-6 months and for the price you pay, it’s not worth it. Their customer service is as bad as the quality of hair they now produce. Buyer beware, find another brand
Reply from BELLAMI Hair2026-08-07
Hello,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how disappointing it can be when a product or experience doesn’t meet your expectations.
Our Customer Service team is always here and ready to assist whenever an issue arises, and we’d appreciate the opportunity to look into this further for you. Unfortunately, we weren’t able to locate an account using the name provided with your review, so we’ve requested some additional information to help us find your account and better understand what happened.
You’re also welcome to contact us directly at [email protected] or call 844-235-5264 and ask to speak with Nicki. I'll be happy to personally look into your concerns and assist you.
We hope to connect with you soon and have the opportunity to help. Thank you again for bringing this to our attention.
Nicki
Even though I had issues with my order quality the customer service I received was informative and helpful.
Reply from BELLAMI Hair2026-08-07
Hello
Thank you so much for sharing your experience! We’re sorry you experienced an issue with the quality of your order, but we’re very glad our Customer Service team was able to provide helpful and informative support. We truly appreciate your feedback and the opportunity to assist you! 💕
Nicki
Hello
Thank you so much for your kind review! We’re happy to hear that our team was able to provide you with prompt and responsive service. We truly appreciate your feedback and support! 💕
Nicki
Made it impossible to even try and talk to you about faulty product. Ive been a customer since 2019 and the Salon I go to is aware of this as well and will no longer be supporting the your brand.
Reply from BELLAMI Hair2026-08-06
Hi,
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We looked into the email thread and found that we did respond to your email on June 25th, but unfortunately, we never received a reply. We certainly never want you to feel that it was impossible to reach us or discuss your concerns.
We would be more than happy to work directly with your stylist to review the situation and come up with a resolution that works for both of you. Please have your stylist email us at [email protected] or call us at 844-235-5264 and ask to speak with Anissa. She'll be happy to personally assist with reviewing your case.
Thank you for your feedback. We truly appreciate your support over the years and hope to have the opportunity to make this right.
Nicki
I was unsure of my hair color and what extensions would suit me best. They were honest and answered all of my questions. They truly made the experience easy and exiting!
Reply from BELLAMI Hair2026-08-06
Hello
Thank you so much for your kind review! We're so happy to hear that our team was able to help you find the perfect match and answer all of your questions with honesty and care. Making the shopping experience easy and exciting is exactly what we strive for. We truly appreciate your support and hope you love your new Bellami hair!
Nicki
Leslie is awesome ! She is quick with her services and easy to get the help I needed. She matched me perfectly to the color that I desired and I can’t wait to see the results ! 🙌🏻💛✨ I truly recommend Bellami hair extensions for any occasion !
Reply from BELLAMI Hair2026-08-06
Hello
Thank you so much for your wonderful review! We're thrilled to hear that Leslie was able to provide such a great experience. We'll be sure to share your kind words with her! It's wonderful to know she found your perfect color match and made the process quick and easy. We truly appreciate your recommendation and can't wait for you to see your beautiful results. Thank you for choosing Bellami!
Nicki
My professional matched my hair just perfect and also made it easy by sending me links. I did it through text message which also made it easy and I can't wait to order my new Bellamy hair clipping.
Reply from BELLAMI Hair2026-08-07
Hello
Thank you so much for your wonderful review! We’re so happy to hear that our team helped you find the perfect color match and made the process easy by providing direct links through text. We truly appreciate your support and can’t wait for you to receive your new Bellami Clip-Ins! 💕✨
Nicki
Leslie was absolutely wonderful to work with! She helped me find the exact shade of hair extensions to match my hair, and the color match was perfect. She is incredibly knowledgeable, kind, and took the time to answer all of my questions. She always responded quickly, making the entire process easy and stress-free. It was clear she genuinely cared about helping me find the best match rather than just making a sale. I truly appreciated her patience and expertise, and I couldn’t be happier with the experience. If you’re looking for personalized, honest guidance when choosing extensions, I highly recommend working with Leslie!
Reply from BELLAMI Hair2026-08-05
Hi!
We are so happy to hear about your wonderful experience finding the perfect hair extensions! It's fantastic that our team member provided such knowledgeable and kind assistance, ensuring a perfect color match and answering all your questions promptly. We truly value their dedication to offering personalized and honest guidance, making the process easy and stress-free for you. Thank you for sharing your appreciation for their patience and expertise; we are delighted you are so pleased with the outcome.
Anissa
I placed my first order, and within just a few days the hair became severely matted. I contacted customer service, and to their credit, they replaced the extensions right away. When I received the replacement set, I was thrilled. The hair was beautiful, full, soft, and didn't seem to have the same issues. I honestly thought the problem had been resolved.
Unfortunately, after only one week of wearing the replacement extensions, they started matting just like the first pair. The matting is so severe that it forms what looks like a ball of tangled hair at the back of my head. It's embarrassing, uncomfortable, and impossible to hide. I have to brush the extensions every few minutes just to keep them somewhat manageable, and even then they quickly tangle again. Each time more and more hairs falls out of halo.
What makes this even more frustrating is that the hair extension company I had trusted for years was acquired by Bellami, which is the only reason I decided to purchase from them. After experiencing this firsthand and then reading so many similar reviews from other customers, I'm shocked that these products are still being sold. It seems irresponsible to continue charging premium prices for a product that so many people report has the exact same issue.
I spent a significant amount of money and time on these extensions, only to end up with something I have to throw away. For a few short days, I absolutely loved my hair and was so excited. But that excitement disappeared almost immediately once the matting started again.
For the price Bellami charges, the quality is simply unacceptable. I cannot recommend these extensions to anyone.
Reply from BELLAMI Hair2026-08-05
Hi!
Thank you for taking the time to share your experience. We're truly sorry to hear that you encountered the same severe matting issues with your replacement extensions, especially after feeling excited and confident that the problem had been resolved. We understand how frustrating and disappointing it can be to invest both time and money into a product that does not meet your expectations.
Your feedback is very important to us, and we appreciate you bringing this matter to our attention. We would like the opportunity to personally review your situation and work toward a resolution. To better assess what may have occurred, we kindly ask that you contact us with additional details regarding your experience.
You are welcome to reach out to us at [email protected] or (844) 235-5264 and ask for Anissa. I would be happy to speak with you directly, discuss your concerns in greater detail, and explore the best possible solution.
Thank you again for your feedback. We look forward to connecting with you and working to make this right.
Anissa
The bellami associate that helped me with my order was so proficient and knowledgeable about the product. She made the process easy.
Reply from BELLAMI Hair2026-08-05
Hi!
Thank you so much for your kind words! It was truly my pleasure assisting you with your order. I'm delighted to hear that you found the process easy and that my product knowledge helped make your experience a positive one.
We appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever need anything else, please don't hesitate to reach out.
Anissa
Wasn’t sure what color I needed but they gave me a stylist who was able to color match me. They were quick with responding and super helpful.
Reply from BELLAMI Hair2026-08-05
Hi!
We're so happy to hear our stylist could assist you with color matching and that our team was responsive and helpful. We appreciate your kind words!
Anissa
Hi!
Thank you for your kind feedback! I'm glad to hear that your representative was terrific and accommodating. We appreciate you taking the time to share your experience and will be sure to pass along your recognition. We're happy we could assist you and look forward to serving you again in the future.
Anissa
The ordering part was easy to manage and the delivery was extremely fast!
Reply from BELLAMI Hair2026-08-03
Hello
Thank you so much for your kind review! We're so happy to hear that you found the ordering process easy and that your delivery arrived so quickly. We truly appreciate your support and hope you love your Bellami hair. We look forward to serving you again!
Nicki
Although I didn’t get by order through no fault but my own as the item sold out after an exchange. My girl Chantel gave excellent customer service. She responded to my message right away. She was so friendly. She issued my refund right away and offered me a discount coupon on my next purchase because I missed a really great sale. One of the best customer service experiences I have had. Really appreciate her!
Reply from BELLAMI Hair2026-08-03
Hello
Thank you so much for your thoughtful review! While we're sorry the item sold out before your exchange could be completed, we're so glad Chantel was able to provide you with a positive experience. We'll be sure to share your kind words with her—she'll be thrilled to hear them! We truly appreciate your understanding and your support, and we look forward to helping you find the perfect Bellami hair on your next purchase.
Nicki
Patiently helped me to make sure my order was correct.
Allison was absolutely outstanding! She spent over 30 minutes with me, making sure I selected the perfect halo for my daughter. Her patience, professionalism, and extensive product knowledge gave me complete confidence in such a significant purchase—especially buying it sight unseen. She carefully explained how each option would blend with my daughter's existing hair and answered every question thoroughly.
I couldn't be happier with the exceptional customer service I received. Allison made the entire experience easy and reassuring, and I highly recommend Bellami's customer service team to anyone considering a purchase.
Reply from BELLAMI Hair2026-08-03
Hello
Thank you so much for your wonderful review! We're thrilled to hear about the exceptional experience you had with Allison. We'll be sure to share your kind words with her—she'll be so happy to know she made such a positive impact. Providing personalized guidance and helping our customers feel confident in their purchase is exactly what we strive for. We truly appreciate your recommendation and hope your daughter loves her new Halo. Thank you for choosing Bellami!
Nicki
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