At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
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Is BELLAMI Hair legit?
BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions.
However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.
Quality was extremely poor. Went from 22” to 18 inch in 2 months.
Reply from BELLAMI Hair2026-08-04
Hello
We're very sorry to hear that you were disappointed with the quality of your extensions, and we appreciate you taking the time to share your feedback.
We looked into your order and found that the account holder (your stylist) had already reached out to us regarding this matter. After reviewing the case, a resolution was offered and accepted.
At this time, we recommend reaching out directly to your stylist, as they will be able to assist you with the agreed-upon resolution. Thank you again for bringing your concerns to our attention, and we truly appreciate your feedback.
Nicki
The hair I bought was damaged after the first wash, while it wasn't possible to get a refund I received a credit, I'm very happy with the service I received
Reply from BELLAMI Hair2026-08-03
Hi!
We're glad we could assist you with a credit after the issue with your hair purchase. We appreciate your kind words about our service!
Anissa
I am extremely disappointed with my experience with Bellami. I purchased these extensions because of the brand’s reputation and premium price, expecting high-quality hair that would last. Instead, the extensions deteriorated within a month.
For the amount Bellami charges, I expected exceptional quality and customer service. Instead, I received a product that didn’t meet expectations and customer support that was unwilling to stand behind it. This experience has completely changed my opinion of the company.
I will never purchase from Bellami again, and I cannot recommend this brand to anyone looking for quality hair extensions. Save your money and buy from a company.
Reply from BELLAMI Hair2026-08-03
Hello
We're truly sorry to hear about your experience and understand how disappointing this must have been, especially given your expectations of our products.
This is certainly not the experience we want our customers to have, and we'd appreciate the opportunity to look into your concerns further. A member of our team will be reaching out to you directly, or if you prefer, you can contact us at [email protected] or call 844-235-5264 and ask to speak with Anissa. She'll be happy to personally review your case and work with you toward a resolution.
Thank you for bringing this to our attention. We hope to have the opportunity to make this right.
Nicki
There personal customer service is amazing and truly helped me find exactly what i was looking for and answered all of my questions!!
Reply from BELLAMI Hair2026-08-03
Hi!
Thank you for your wonderful feedback! We are so happy to hear that our team was able to provide you with excellent service and help you find exactly what you needed. We appreciate your kind words!
Anissa
I have been using your hair for years and this is unacceptable!
I have been using your hair for years. My last set lasted for a year. But my most recent order has been ABSOLUTELY HORRIBLE! I ordered new hair for my son's wedding in April and by June it was already falling out and had lost over 3 inches! My hairdresser reached out and even sent in one of my pieces to you and while you have responded you haven't said yet what you are going to do and haven't replaced my hair. I have had extensions for over 15 years and this is by far the worst my hair has ever looked! I need this resolved immediately!
Reply from BELLAMI Hair2026-08-03
Hello,
We’re so sorry to hear about your experience, especially with your extensions for such an important occasion. We understand how frustrating and disappointing this must be, particularly after being a loyal Bellami customer for so many years.
We did look into this for you, but unfortunately, we were unable to locate an account under the name associated with your review. We have requested some additional information so we can locate your order and review your case as quickly as possible.
If it's easier, you can also reach out to us directly at [email protected] or call us at 844-235-5264 and ask to speak with Nicki. I'll be happy to personally review your case and work toward a resolution with you.
We appreciate your patience and look forward to hearing from you soon.
Nicki
Customer Service was immaculate. They messaged me back immediately in the morning and got everything settled out. It was quick and easy which I love!
Reply from BELLAMI Hair2026-08-03
Hi!
We are so happy to hear that our customer service team was able to assist you promptly and efficiently. We always strive to make every interaction quick and easy for our valued customers. Thank you for your wonderful feedback!
Anissa
I had an amazing experience with Leslie from Bellami’s customer service! She was so awesome and helpful! I already use their tape-in extensions and absolutely love the quality, but I wanted to try a different color. The representative took the time to really listen to what I was looking for and went above and beyond to help me find the perfect match.
She sent me multiple color options along with photos of the hair on real people, which made choosing so much easier and gave me confidence in my decision. I never felt rushed, and she was incredibly patient and helpful throughout the entire process. The extensions are beautiful quality, and the customer service was just as impressive. Highly recommend Bellami for both their products and their outstanding support!
Reply from BELLAMI Hair2026-07-30
Hi!
We are so happy to hear about your wonderful experience with our customer service team! It's fantastic to know that we could assist you in finding the perfect color match for your tape-in extensions. We truly value your kind words about the quality of our products and the support you received. Providing attentive and helpful service is something we strive for, and your feedback confirms we are succeeding. Thank you for recommending us!
Anissa
So easy! I texted photos of myself right after I had my hair colored and within a quick minute, my Stylist texted me back and had great recommendations! I was worried about what to purchase because I’m not a HMU professional, but I showed them the effect I wanted and it was a snap!
Reply from BELLAMI Hair2026-07-31
Hi!
We're so glad to hear that our stylist was able to provide such quick and helpful recommendations for your new hair color! It's wonderful that we could make your experience easy and stress-free. We appreciate you sharing your positive feedback with us!
Anissa
3 stars purely for the color matching mix-up. I relied on a stylist's recommendation after sending in photos, but Pearl Blonde Highlight is far too icy/platinum for my warmer blonde hair. I wish the color matching process took undertones into account more accurately before recommending shades. I would return the hair extensions, but I don’t want to deal with the shipping fee costs and it’s always a hassle to return items.
Reply from BELLAMI Hair2026-07-30
Hi
Thank you for sharing your experience. We're sorry to hear the Pearl Blonde Highlight wasn't the right match for your warmer blonde hair. We understand how frustrating it can be when a stylist-recommended shade doesn't align with your natural undertones, and we appreciate your feedback about making our color-matching process more accurate.
We also wanted to let you know that if you'd prefer a different shade, we do offer returns and exchanges with a prepaid return label, so the return shipping cost would not be deducted from your refund amount. Our goal is to make the process as easy and hassle-free as possible.
Thank you again for your honest feedback. We'll be sure to share your comments with our team as we continue improving our color-matching experience. 💛
Anissa
Bellami Hair has exceeded my expectations on all levels. Their customer service texting chat is a real person, not AI, and the person helping me, Leslie, was so knowledgeable and helped me choose the perfect shade. She also addressed all of my questions and concerns patiently and kindly. When the hair came in, the tester weft was full length which was more helpful than other clip in extension brands who only give a tiny piece of hair for the tester. When I decided the match was good and opened the rest of the package, I was so impressed with how much hair came. The 16” clip ins are a great value. The only improvement I could recommend is that the website shade photos are not true to life, and also the site was a bit confusing to navigate when shopping for clip ins and not the professional use products.
Reply from BELLAMI Hair2026-07-30
Hi!
We are so happy to hear that our customer service team provided such a positive and helpful experience, and that the hair extensions exceeded your expectations in terms of quality and value. We truly appreciate your detailed feedback regarding the website's shade photos and navigation for clip-ins. We are constantly working to improve our online experience, and your insights are incredibly valuable as we refine these areas. Thank you for taking the time to share your thoughts with us!
Anissa
I have been ordering hair clip ins for over 10 years now. I usually buy a fresh set every 8 months or so, not that I feel like I have to. The quality of the hair is out standing! I have people tell me all the time” I love your hair. “ I tell them they are Bellami extensions, and that they to can have this hair. 😊 Only one time in 10 years did I have a mishap with an order. Customer service was kind and fix the problem. I had my hair within 24 hours. 10/5
Reply from BELLAMI Hair2026-07-29
Hello!
We are so happy to hear about your wonderful experience with our hair clip-ins over the past decade! It's truly rewarding to know that the quality of our hair has consistently met your expectations and that you receive so many compliments. We also appreciate you sharing your positive interaction with our customer service team, and we're glad we could resolve that one mishap quickly. Thank you for your incredible loyalty and for recommending us!
Anissa
Terrible return policy. I ordered hair by mistake and it is not needed it is still sitting in plastic packaging doing no good for anyone and yes, I cancelled within hours. It will be the last order they get from me.
Reply from BELLAMI Hair2026-07-29
Hi!
I sincerely apologize for your experience and completely understand your frustration. I'm truly sorry that your order was not canceled as requested. Our warehouse works with a very quick turnaround time to ensure orders are shipped as quickly as possible, and unfortunately, once an order enters processing, there are times when we're unable to stop it before it ships.
I understand how disappointing and inconvenient this situation has been, especially when you were expecting a smoother resolution. Please know that this is not the experience we want for our customers, and I sincerely regret the frustration you've encountered throughout the process.
To help resolve this matter, I have attempted to contact you and left a voicemail. I would greatly appreciate the opportunity to speak with you directly so I can better understand your concerns and work toward a satisfactory resolution.
In the meantime, I have initiated a prepaid return label for you, which can be dropped off at any FedEx location at your convenience. If you're available, please call our Customer Service team at 844-235-5264 and ask for Anissa.
I would be happy to personally review the situation with you, answer any questions you may have, and do my best to make this right.
Again, I sincerely apologize for the frustration and disappointment you've experienced.
Thank you for bringing this to our attention. We truly value your business, and I hope to have the opportunity to speak with you soon and assist further.
Anissa
After a bit of time, Bellami did perform outstanding customer service and provided a full refund. I only asked for 50% so they were very professional. I do hope they adopt a more comfortable Halo (like Halo Couture which they merged with) so I can return to them!! Thanks so much!!!!!
After all my time providing what they requested…. Pictures etc, they then request a form that does not address the issue and require the stylish to fill it out. Double the work with no resolution yet.
Do not buy if you are used to Halo Couture products!
Reply from BELLAMI Hair2026-07-30
Hello!
Thank you for sharing your feedback, we understand this has been a longer process than you expected with us needing to speak with your stylist, thank you for all the information you have provided so far this will is very helpful and we are committed to getting this resolved for you as soon as possible.
We have tried to make contact with your stylist, in addition if you could ask them to get in touch with us it will help us reach a solution for you sooner.
Anissa from our Customer Service team is the best person for them to ask for when they call - 855-235-5264
We do appreciate your patience and understanding and look forward to helping you get this resolved.
Kind regards,
Anissa
Hello!
Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed our excellent customer service. Your kind words mean a lot to our team, and we look forward to serving you again in the future!
Anissa
It’s very bad quality. I heard a lot about this brand but I have bad experience with this brand
Reply from BELLAMI Hair2026-07-30
Hello!
Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience, we understand how frustrating this must be. This is not the standard we strive for, and we sincerely apologize for any inconvenience caused.
I’ve gone ahead and sent you an email so we can look into this further and assist you directly. You’re also more than welcome to contact us by phone at 844-235-5264 or by email at [email protected] and ask for me, Anissa, I’ll be happy to personally review your case and work toward the best possible solution.
We appreciate your feedback and the opportunity to make this right.
Anissa
Great quality, fast shipping and great customer service.! Whenever I have had any returns or concerns, customer service has always been very helpful, friendly and quick to resolve issues
Reply from BELLAMI Hair2026-07-29
Hello!
We are so happy to hear you appreciate our quality, fast shipping, and customer service. We always strive to resolve issues quickly and helpfully.
Anissa
Very good quality of hair !
Excellent costumer service
I'm very happy overall with Bellami!
Reply from BELLAMI Hair2026-07-24
Hello
Thank you so much for your kind review! We're thrilled to hear you're happy with the quality of your hair extensions and that you had an excellent experience with our Customer Service team. Your support means so much to us, and we truly appreciate you choosing Bellami. We look forward to serving you again!
Nicki
i was a halocouture client,
i wasn't notified they merged with Bellami.
i had the most patience lady!
she was great, i has a color that needs to match with the new color.
Anniisse i believe was her name!
i believe we matched 98 % the same color
Reply from BELLAMI Hair2026-07-24
Hello
Thank you so much for your kind review! We're delighted to hear that Anissa was able to assist you during your transition from HaloCouture to Bellami. We understand how important it is to find the perfect color match, and we're so glad she was able to help you achieve a match you're happy with. We'll be sure to share your kind words with her. Thank you for choosing Bellami—we truly appreciate your support!
Nicki
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