At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
Written by the business, not verified by us.BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions. However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.LESLIE IS THE BEST sosweet ^_^
We are so happy to hear such wonderful feedback! We truly appreciate you sharing your positive experience with Leslie. We think she’s great too. 😊
We are so happy to hear that we were able to resolve your issue effectively. Thank you for your kind words!
Leslie was amazing at helping me find my perfect hair color match! She suggested a color but when I received it the tone was more red than my actual hair color so I messaged her asking for a more cool toned color and she helped me get the perfect match! Not only did she help me return the original color she expedited the new clip ins so I could get them in time for my wedding! 10/10 customer service!
Hello Thank you so much for taking the time to share your experience! We're thrilled to hear that Leslie provided such exceptional service and helped you find your perfect color match. Color matching can be challenging, especially when it comes to finding the right tone, and we're so glad Leslie was able to work with you to find a cooler-toned shade that blended beautifully with your natural hair. It's wonderful to hear that she not only assisted with the exchange process but also expedited your new clip-ins to ensure they arrived in time for your wedding. We know how important it is to have everything come together for such a special occasion, and we're delighted we could be a part of it. We'll be sure to share your kind words with Leslie. I'm sure she'll be thrilled to know that her care and dedication made such a positive impact on your experience. Thank you again for your support and for choosing Bellami. We wish you all the best and hope you enjoyed your special day! Nicki
I’ve been a longtime customer with you guys. I’m just really disappointed in this order and how it was handled the first one got lost the second one I’ve been having trouble with UPS.
Hi, First, I want to sincerely apologize for the frustration and inconvenience you've experienced with this order. As a longtime customer, I completely understand how disappointing it is to have the original package get lost and then encounter delivery issues with the replacement shipment. We looked into the replacement order, and it appears that UPS attempted delivery on July 10, but the business was closed at the time. The package is currently being held at a local UPS location and is awaiting pickup. I also called and left a voicemail regarding this. Please feel free to contact our Customer Service team and ask for Nicki at 844-235-5264, and I'll be happy to assist with getting this resolved. Again, I apologize for the inconvenience and appreciate your patience. Thank you for being a valued customer, and we look forward to helping get your package into your hands as quickly as possible. Sincerely, Nicki
Your customer service is awful and so is your new website. I've been a professional customer for years and it's obvious how downhill the company is going. It's very disappointing.
Hello Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced and are sorry to hear that you have been disappointed with both your customer service experience and the recent website changes. We reviewed your email regarding the color ring inquiry and would like to clarify that the color ring currently available on our website is our most up-to-date version and includes all of our current shades. That said, we understand you may have additional concerns, and we'd like to learn more about your experience. A member of our management team will be reaching out to gather additional information and further discuss your feedback. If you would prefer to speak with someone directly, please feel free to contact our Customer Service team at 844-235-5264 and ask to speak with Susie. She would be happy to review your concerns with you personally. We truly appreciate your years as a Bellami Professional customer and regret that your recent experience has left you feeling this way. Thank you for bringing your concerns to our attention, and we look forward to speaking with you soon. Nicki
Not that good quality hair , poor quality , and price is very high , zero not recommend . Especially after shower, the hair gets tangled and frizzy, making it very difficult to brush. Unfortunately, I spent a lot of money on it, and the hair did not live up to my expectations.
Hello Thank you for sharing your feedback. We sincerely apologize that your experience with our products and service has left you feeling disappointed. We reviewed your account and can see that we received your original email on April 20th. We also sent a follow-up email on April 28th requesting additional information so that we could further investigate and assist with your concerns. Unfortunately, we did not receive a response to that inquiry. We would still love the opportunity to help and learn more about your experience. A member of our management team will be reaching out to you directly to discuss your concerns and see how we can best assist. If you would prefer to speak with someone sooner, please feel free to contact our Customer Service team at 844-235-5264 and ask for Susie. She would be happy to review your concerns with you personally. Again, we apologize for your experience and appreciate you bringing this to our attention. We value your feedback and look forward to speaking with you soon. Nicki
The worst experience I’ve ever had. My money is gone, my hair is damaged, and the customer service did not care.
Hello We sincerely apologize for the experience you've had and are very sorry to hear about the frustration this situation has caused. We understand how disappointing it is to feel that your concerns have not been adequately addressed, especially when it involves both your investment and your hair. Please know that your feedback is important to us. To ensure your concerns receive the attention they deserve, I have shared your case with our management team. One of our managers will be reaching out to you directly to gather additional information and further review the circumstances surrounding your experience. We appreciate your patience and the opportunity to look into this more thoroughly. A member of our management team will be in touch as soon as possible. Nicki
My rep and her ability to work with me
Hello Thank you for your feedback! We're delighted to hear that your representative was able to work with you effectively and provide the support you needed. We truly appreciate your kind words and your business, and we look forward to assisting you again in the future! 😊 Nicki
I recently enrolled in the BELLAMI Master Extension Class, and their customer service has been incredibly responsive, patient, and helpful throughout the registration process. I had to transfer from one class location to another due to scheduling, and Vanessa made everything seamless and stress-free. Communication has been excellent, and every question I’ve had has been answered quickly. I’m excited to attend the class and continue growing my education with BELLAMI.
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during the registration process for the BELLAMI Master Extension Class. We're especially glad that Vanessa was able to make your class transfer seamless and stress-free while providing the responsive, patient, and helpful support you deserved. Delivering excellent communication and ensuring all of your questions are answered promptly is something we strive for, and it's great to know we met your expectations. We truly appreciate your trust in BELLAMI and are excited to be part of your educational journey. We hope you have an amazing experience in class and wish you continued success as you grow your skills and career. Thank you for choosing BELLAMI! ✨💕 Nicki
I placed an order online and panicked when I saw the confirmation had the wrong shipping address on it. I called Customer Service and spoke with Chantel immediately and she not only took care of the problem but ensured that I would receive the hair on time and followed up the next day! I’ve never experienced something so easy and accommodating!
Hello Thank you so much for taking the time to share your experience! We're thrilled to hear that Chantel was able to assist you quickly and provide peace of mind after discovering the incorrect shipping address on your order. We understand how stressful that situation can be, and we're delighted that she was able to not only resolve the issue right away but also ensure your order would arrive on time and follow up with you the next day. Providing attentive, personalized service is what we strive for, and it's wonderful to know that Chantel made the process easy and accommodating for you. We will be sure to share your kind words with her and recognize her for her outstanding customer care. Thank you for choosing BELLAMI—we truly appreciate your support and look forward to serving you again! Nicki
Yesenia was very helpful and friendly!
Hello Thank you for your kind feedback! We're so happy to hear that Yesenia provided you with helpful and friendly service. Creating a positive experience for our customers is always our goal, and it's wonderful to know that Yesenia made such a great impression. We'll be sure to share your kind words with her and recognize her for the excellent support she provided. Thank you for choosing BELLAMI and for taking the time to share your experience—we truly appreciate it! Nicki
Customer Service (Allison) was able to prioritize shipping out my exchanged item so I can include it at my next salon appointment!
Hello Thank you so much for sharing your experience! We're delighted to hear that Allison was able to assist with your exchange and prioritize the shipment so you could have your new item in time for your salon appointment. We understand how important timing can be, and we're so glad she was able to help make the process smooth and stress-free. We'll be sure to share your kind words with Allison and recognize her for the exceptional customer service she provided. Thank you for choosing BELLAMI and for taking the time to leave such wonderful feedback. We truly appreciate your support and look forward to serving you again! Nicki
They were very nice about the whole situation. They told me how to take care of my hair and hair extensions and they told me to look out for what ingredients other shampoo had.
Hello Thank you for your kind feedback! We're so happy to hear that our team was able to help and make the situation a positive experience. Providing guidance on proper hair and extension care, as well as educating our customers on ingredients to watch for in shampoos and other products, is very important to us. We truly appreciate your support and are grateful you took the time to share your experience. Thank you for choosing BELLAMI, and we look forward to helping you maintain beautiful, healthy hair and extensions! 💕✨ Nicki
Jennie was incredibly helpful in resolving my issue. She genuinely listened to my concerns and worked diligently to find a solution. I truly appreciate her assistance.
Hello Thank you so much for your kind words and feedback. We're delighted to hear that Jennie was able to assist you and provide a positive experience. She truly cares about our customers, and we're glad she took the time to listen to your concerns and work toward a resolution. We will be sure to share your compliments with Jennie and recognize her for her dedication and excellent customer service. Thank you again for taking the time to let us know about your experience—we greatly appreciate it! Nicki
I ordered extension however the color and quality was not up to my expectations. I have emailed a few times and have not gotten a response on how to return. No one has responded since Sunday and it is now Thursday.
Hello I sincerely apologize for the frustration and inconvenience caused by the delay in communication. I looked into your email history and it appears that you first reached out on Sunday, when our office was closed. We did send a response with the return instructions on Monday at 12:51 PM, but it seems you may not have received it. To make sure you have the information you need, I will go ahead and resend the return instructions to you. Again, I apologize for any confusion and for the inconvenience this has caused. We appreciate your patience, and we're happy to assist with your return due to the color and quality not meeting your expectations. Please let us know if you do not receive the resent email, and we will be glad to help further. Nicki
Customer service was quick to help me take care of a matter almost immediately.
Hello Thank you for taking the time to share your experience. We're so pleased to hear that our customer service team was able to assist you quickly and help resolve your matter right away. Providing prompt and helpful support is always our goal, and your feedback means a great deal to us. We truly appreciate your kind words and thank you for choosing us. Nicki
I recently ordered a full head extensions for my client thats platinum blond, specifically micro k tips. At the moment platinum isn't a option to order. The company was understanding and returned the hair with no hesitation
Hello We're glad we could assist you with your order and make the return process easy when the platinum blonde Micro K-Tips were unavailable. We understand how important it is to find the perfect match for your clients, and we're happy our team was able to help and process the return without any hassle. We truly appreciate your feedback and look forward to serving you again in the future. Nicki
Literally spot on with the color analysis- I’m so impressed! Quick service and great product. I feel like a new woman! Thanks Leslie and thanks Bellami ❤️
Hello Thank you so much for your wonderful feedback! We're thrilled to hear that the color analysis was spot on and that you're loving your new look. Knowing that our recommendations helped you feel like a new woman truly makes our day! We're also glad you were happy with the quick service and the quality of the product. We'll be sure to share your kind words with Leslie—she'll be delighted to know she made such a positive impact on your experience. Thank you for choosing Bellami and for taking the time to share your experience. We appreciate your support and look forward to helping you again in the future! ❤️ Nicki
Hello, We sincerely apologize for any frustration. We did receive your email and responded yesterday at approximately 3:00 PM, and a follow-up response was sent again this morning. I also personally replied to your email a few moments ago to make sure you have the information you need. If you have any further questions, I would be more than happy to provide clarification regarding your cosmetology license, the registration process, or the Masterclass. Thank you for your patience, and we look forward to assisting you! 😊 Nicki
I had to rush my order, and the representative was exceptional. She resolved my issues immediately answered all my questions, and very informative throughout the process. I truly appreciate her professionalism and excellent customer service.
Hello We're so happy to hear our representative provided exceptional service during your urgent request. We appreciate your kind words about their professionalism and helpfulness. Thank you for sharing your positive experience! Nicki
201 reviews matching
Luxy Hair Extensions
GOO GOO Hair
Beauty Works
OQ Hair
Megalook Hair
Endaring Hair
Superhairpieces.com
Ywigs