BELLAMI Hair

Hello Thank you for sharing your experience with us. We're glad we were able to address your concerns, process your refund, and make things right. Providing excellent customer service and ensuring our customers feel heard are very important to us. We appreciate your feedback and are happy to know you're satisfied with the outcome. Thank you for choosing us! 😊 Nicki

Hello Thank you for taking the time to share your experience! We're thrilled to hear that Sylvia provided fantastic service and guided you through the return process while also helping you order sample swatches. We'll be sure to recognize her for her dedication and support. We appreciate your kind words and your business, and we look forward to assisting you again soon! 😊 Nicki

We're so sorry to hear that you weren't able to locate your parcel. Having reviewed your order, I can see it was delivered within the expected delivery timeframe. Following your email to our Customer Experience team, we responded the very same day to guide you through the Shipping Protection claims process and ensure we could resolve this as quickly as possible. Thank you for completing and returning your claim form so promptly. This enabled our team to begin reviewing your claim without delay. Your completed claim was received outside of our business hours on 3rd July. As our offices were closed on 4th July, it was reviewed as a priority on the next working day, and your refund was processed immediately. I also tried to contact you by phone today to personally update you on the outcome, but unfortunately wasn't able to reach you. I've left a voicemail with my direct contact details and have also sent you an email confirming your refund and providing full details of your refund. At Bellami, we're committed to providing a fast, effortless and reassuring experience, so we're disappointed we didn't meet your expectations on this occasion. While we're pleased our team responded in line with the service promise we've set ourselves, we also hear your feedback and recognise there's always room to improve. We'll be reviewing our Shipping Protection claims process to see how we can make it even quicker and more seamless for our customers in the future. Thank you again for your feedback, and if there's anything further we can help you with, please don't hesitate to get in touch directly. Nicki

We appreciate you acknowledging our team's prompt and professional service. We sincerely regret that we repeatedly sent the incorrect color of clip-ins, which ultimately prevented your client from having them for her special event. We understand how frustrating this experience must have been. Although the appt has passed we'd love the opportunity to try and find a resolution to the situation if we can. A manager will be reaching out to assist with a solution that works best for you.

We're so happy to hear our team member was helpful in finding the perfect weft color for you. We appreciate your kind words!

Hello I sincerely apologize for your experience and completely understand your frustration. Receiving a package with a security seal that appeared to have been broken and reapplied is concerning, and I'm sorry for the inconvenience this has caused. I also understand how disappointing it must have been to encounter challenges during the return process, especially as a longtime BELLAMI customer. We truly value your loyalty, and this is not the experience we want you to have. I personally reached out by phone and left you a voicemail because I would really appreciate the opportunity to speak with you directly and help resolve this matter. If you're available, please call our Customer Service team at 844-235-5264 and ask for Nicki. I would be happy to discuss your concerns, review the situation with you, and work toward a solution. Again, I sincerely apologize for the frustration and disappointment you've experienced. Thank you for bringing this to our attention, and I hope to have the opportunity to speak with you soon. Nicki

We are so happy to hear about your excellent experience with us and truly appreciate you taking the time to share your feedback. It is wonderful to know that our team was able to provide such responsive and helpful service, ensuring your order arrived so quickly from the U.S. to Canada. We are delighted that we could make everything easy for you and keep you updated throughout the process. We are thrilled that this experience has further enhanced your love for our brand, and we can't wait to see your pictures! Tag Bellami on your posts when you upload. Thanks again for letting us take care of your hair extension needs.

We're happy to hear we could resolve the shipping delay to your satisfaction. We appreciate your understanding and feedback!

Hello, I sincerely apologize for the frustration and disappointment you've experienced with your extensions. I understand how upsetting it must be to purchase hair with the expectation that it will blend seamlessly, only to find that the color is not matching your hair. I also understand your frustration after attempting to color your hair multiple times without achieving the desired match. To help address your concerns, we had our Concierge Color Lead reach out to you through the platform to provide guidance and support. However, I do want to clarify that, unfortunately, our team is unable to formulate specific hair color recipes or recommend exact dye formulas. Because we are not working in a salon environment and are not familiar with the professional color brands your stylist may be using, nor are we able to assess your hair's unique undertones in person, we cannot accurately determine how to color-match your hair to the extensions. Our color-matching service is designed to help customers select the extension shade that most closely matches their current hair color prior to purchase. While we are happy to provide shade recommendations, we are unable to provide custom color formulations or guarantee results when altering either the extensions or natural hair color. That said, we would be happy to help explore a resolution with you. If you would like to discuss returning the extensions, please contact our Customer Service team at 844-235-5264. We can review your order and assist with providing a return label for you to send the items back. We truly value your feedback and understand how disappointing this experience has been. Thank you for bringing your concerns to our attention, and again, please accept our sincere apologies for the frustration this has caused. Nicki

Hello, Thank you for taking the time to share your experience with us. We're thrilled to hear that your issue was resolved quickly and that our team was able to ensure the rest of your order reached you as soon as possible. We truly value your loyalty and are grateful to have had you as a customer for so many years. Providing exceptional service and taking care of our customers is always our goal, so it's wonderful to hear that your experience reflected that commitment. Thank you again for your continued support of Bellami. We look forward to serving you for many years to come! 💜 Nicki

Hello, We sincerely apologize for the frustration and inconvenience this has caused. We understand how disappointing it is when a product you rely on is out of stock, especially when you're not provided with an immediate alternative solution. Please know that we take your feedback seriously. We will be looking into this situation further to determine what options may be available and to find the best possible solution. I will also be reaching out to you personally to discuss your concerns and see how we can assist. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make this right. 💜 Nicki

Hello, Thank you for your review! We're delighted to hear that you had a great experience with our customer service team. Providing exceptional support and ensuring our customers have a positive experience is always our top priority. We truly appreciate your feedback and your support of Bellami. Thank you for being part of the Bellami community! 💜 Nicki

Hello, Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that you have had a positive experience with our team. Providing responsive support and working toward the best possible resolution for our customers and stylists is always our goal. We value your support and are grateful that you recognized our commitment to helping when issues arise. Thank you again for your feedback and for being a valued part of our community. 💜 Nicki

Hello, Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Flex Wefts and that you've come back for your fourth set in Sun-Kissed Golden Blonde. It's always great to hear when our customers love both the quality and color of their hair. Thank you for your continued trust and support. Nicki 💜

Hello Thank you for sharing your feedback. I sincerely apologize for the frustration and disappointment you've experienced. I understand that you were unhappy with the previous resolution offered, and I'm sorry that we did not meet your expectations. I have personally reached out to you by email in an effort to resolve this matter. We value your feedback and appreciate the opportunity to work with you directly toward a resolution. Please check your email, and I look forward to connecting with you soon. 💜 Nicki

Hello Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand your frustration. After reviewing your account, it appears that we previously worked with you regarding this matter and that the resolution offered in May was accepted. While we understand your concern regarding the missing weft, we do not have the ability to ship individual replacement wefts separately, which is why an alternative resolution was provided at that time. We are also sorry to hear about the issue you experienced with the clips. We certainly want our customers to be satisfied with the quality and performance of their extensions. If you would like to discuss your experience further, please feel free to contact our Customer Service team at 844-235-5264 and ask to speak with Nicki. I would be happy to review your concerns with you directly and answer any questions you may have. We appreciate your feedback and the opportunity to assist you. 💜 Nicki

Hello, Thank you for taking the time to share your experience with us. We're delighted to hear that you received professional, responsive support and that your concerns were handled with care throughout the process. We understand how important both product quality and customer service are, and we're committed to supporting our stylists every step of the way. It means a great deal to know that our team's communication and dedication to finding a fair resolution made a positive impact. Thank you for your trust in Bellami. We truly appreciate your partnership and look forward to continuing to support you and your clients. Nicki 💜

Hello Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and concerns you've experienced. I will be reaching out to you directly for further clarification so we can better understand the circumstances and address the concerns you've raised. We take customer feedback seriously and appreciate the opportunity to investigate this matter further. Thank you for your patience, and we look forward to speaking with you soon.

Hello Thank you for your kind words. We truly appreciate the opportunity to make things right and are glad our team was able to assist you. Providing excellent customer service is very important to us, and we're pleased to hear that your experience was ultimately resolved to your satisfaction. Thank you for your patience and for choosing us. We appreciate your business and hope to serve you again in the future.

Hello Thank you for sharing your feedback. We understand how frustrating this experience has been, and we sincerely apologize for the inconvenience. We have reviewed your concerns and looked into the issue with your order. A member of our team has reached out to you directly to assist and provide additional information regarding the resolution process. We appreciate your patience and the opportunity to address this matter, and we look forward to resolving it for you as quickly as possible. Please don't hesitate to contact us if you need any further assistance.