Luxy Hair Extensions (www.luxyhair.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
First of all, I have been a long time, loyal customer of Luxies! I love them so much and will never buy anything else! They’re extraordinary and so high quality! But really makes this company amazing, is that they care about the customer, the stakeholders! I had ordered a Halo collection in the same color I usually do but when it arrived, it was a bit darker and a different color than the other sets I had ordered previously. I contacted them and they made this right immediately! They shipped the ones that same day! Customer service means everything!! And they do care about quality and the customer!!
Reply from Luxy Hair Extensions2026-08-06
Dear Chasa,
Thank you for taking the time to share your Luxy experience! We're thrilled to hear that you are so pleased with the quality and our customer service team.
Chasa, please reach out to us at any time - we're here to help and would love to hear from you again :)
Warmly,
Luxy Hair Support
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STEPH · 4 reviews · Experienced 2026-08-06 ·
★★★★★
20" Mocha Bronde Balayage Halo® Hair…
20" Mocha Bronde Balayage Halo® Hair Extensions (180g)
I’ve been wearing hair extensions every single day since 2008, so I’ve tried just about every type of extension over the years. This is my 10th purchase from Luxy Hair and my first Halo set, and I’m honestly so impressed.
I purchased the 20” Mocha Bronde Balayage Halo® Hair Extensions (180g), and the color match was absolutely perfect right out of the box. The blend with my natural hair is seamless.
One of my favorite things about the Halo is how simple it is to put on. I love that there are only three pieces instead of multiple wefts—it takes just a few minutes to install. It also feels so much lighter than traditional clip-ins, which means less weight and less tension on my natural hair while still giving me amazing length and fullness.
After wearing extensions daily for so many years, comfort is really important to me, and this Halo has exceeded my expectations. If you’re looking for something that’s quick to apply, comfortable enough for everyday wear, and gives a beautiful, natural-looking result, I highly recommend it. I’ll definitely be reaching for this set often!
I have ordered seamless and halo extensions from Lucy. Love their hair color, thickness and texture look beautiful on and very comfortable to wear. I will be a customer for life.
Reply from Luxy Hair Extensions2026-08-05
Hi Connie,
Thank you for sharing your positive feedback. We're happy to hear that you are enjoying your Luxy sets, and that they are comfortable to wear. We appreciate your love and loyalty to Luxy Hair!
Warmly,
Luxy Hair Support
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Karen Chen · 1 review · Experienced 2026-07-09 ·
★★★★★
Kerry was super helpful and personable
Kerry was super helpful and personable! She went above and beyond in my colour match appointment. Was very impressed with the service!
Reply from Luxy Hair Extensions2026-07-29
Hi Karen,
Thank you for taking the time to share your feedback.
We're thrilled to hear this and will pass along your comments to Kerry :) Please touch base with us for any questions along the way. It will be our pleasure to help you.
Warmly,
Luxy Hair Support
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SL · 1 review · Experienced 2026-06-18 ·
★★★★★
Kerry was extremely helpful
Kerry was extremely helpful. It was great to have someone to guide me through picking out a color.
Reply from Luxy Hair Extensions2026-07-29
Hi there!
Great to hear our customer service team was helpful to you. Kindly touch base with us anytime - we'd love to help!
Warmly,
Luxy Hair Support
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Maria Tayyab · 1 review · Experienced 2026-07-24 ·
★★★★★
hairs are burn from tips
hairs are burn from tips . i want to exchange
Reply from Luxy Hair Extensions2026-07-29
Dear Maria,
Thank you for sharing your feedback with us and we're sorry to hear this.
Maria, we are reaching out to you from our [email protected] email address so that we may help you further with this. Please look out for our email and we look forward to resolving this for you.
Warmly,
Luxy Hair Support
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Terre Walsh · 1 review · Experienced 2026-07-14 ·
★★★★★
They made it so easy for me
They made it so easy for me! I sent pictures n they matched me with a color I think is going to be perfect! Haven helped me and she was AWESOME!
Reply from Luxy Hair Extensions2026-07-15
Great to hear this, Terre! We appreciate hearing your Luxy experience and we're delighted that our Text A Stylist, Haven, was helpful to you :)
Please reach out any time!
Warmly,
Luxy Hair Support
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Ashley Leat · 1 review · Experienced 2026-07-13 ·
★★★★★
Haven is amazing!
Haven is amazing! Very prompt and extremely helpful. Cant wait to get my extensions. Thanks Haven!!
Reply from Luxy Hair Extensions2026-07-13
Thank you so much for your kind review, Ashley! We are so excited for you to be apart of the Luxy family, and hope you love your new hair!
🤍 Luxy Hair Support
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Susan Jezerinac · 1 review · Experienced 2026-07-09 ·
★★★★★
Excellent Extensions and Pony Tail Clip In
From the moment I received my order, it was clear that this company is committed to excellence. The quality of the hair extensions is truly exceptional—beautifully crafted, incredibly soft, and remarkably full from root to tip. They blend seamlessly with my natural hair, creating a flawless, effortlessly luxurious look. Even after multiple washes and styling sessions, they have maintained their silky texture, shine, and integrity.
Equally impressive is the level of customer service. Every interaction felt thoughtful, attentive, and genuinely personalized. The team was knowledgeable, responsive, and went above and beyond to ensure I found the perfect match. It's rare to experience such a seamless combination of premium products and impeccable service.
If you're looking to invest in luxury hair extensions that exceed expectations in both quality and customer care, I cannot recommend this company highly enough. They have earned my complete trust and loyalty, and I will absolutely be purchasing from them again.
Reply from Luxy Hair Extensions2026-07-10
Hi Susan,
Thank you for your lovely, detailed feedback! We appreciate hearing from a loyal customer and have shared your feedback with the Luxy team - this will absolutely make their day!
We're thrilled to hear that you are pleased with the quality of our sets, along with our helpful customer service. Kindly reach out to us any time, Susan. We'd love to hear from you again and we're here and so happy to help!
Warmly,
Luxy Hair Support
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FEQ · 1 review · Experienced 2026-06-30 ·
★★★★★
I’m honestly really disappointed
I’m honestly really disappointed. I used to order from this brand back when it was “Hidden Crown,” and the quality was AMAZING — way beyond my expectations. The hair looked natural, felt soft, and the 150g weight was exactly right. You could really tell you got what you paid for.
But my recent order from “Luxy” is a completely different story. Yes, the packaging looks nice, but the actual extensions are such poor quality. The hair feels literally like plastic and doesn’t look natural at all. It’s honestly shocking compared to how it used to be.
What’s even worse is the weight. I ordered 180g at 20”, expecting it to be fuller than my old 150g set… but it’s actually MUCH lighter. How does that even make sense? It feels like I received less than what I paid for.
This is a huge drop in quality and really frustrating.
Reply from Luxy Hair Extensions2026-07-01
Hi there,
Thank you for sharing your comments and we're very sorry to hear this.
Please touch base with our team at [email protected]. We'd like to take a closer look at your set and help you further with this.
Warmly,
Luxy Hair Support
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Dani Sal · 1 review · Experienced 2026-06-28 ·
★★★★★
Best Customer Service and Great Quality
Luxy’s customer service has always been a 20/10! Very prompt responses and pleasant engagement. It’s been almost 10 years that I’ve been purchasing extensions from Luxy’s and haven’t considered going anywhere else, so thank you so much ! 😊
Reply from Luxy Hair Extensions2026-07-01
HI Dani,
Thank you for sharing your positive Luxy experience. We're thrilled to hear this about our Customer Service team and we've shared your message with them :)
Dani, we appreciate your loyalty to Luxy Hair. We look forward to helping you in the future and please reach out any time!
Warmly,
Luxy Hair Support
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Maria Matyar · 1 review · Experienced 2026-06-23 ·
★★★★★
Poor quality
Poor quality, no refund if you broke the seal and found that the product is of poor quality.
Reply from Luxy Hair Extensions2026-07-01
Dear Maria,
Thank you for taking the time to share your feedback. We're very sorry to hear that you feel this way.
Maria, please reach out to us at [email protected] so that we may help you further with this. We look forward to hearing from you soon.
Warmly,
Luxy Hair Support
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Stacey · 41 reviews · Experienced 2026-06-24 ·
★★★★★
Yes this works on thinning hair
I got the messy bun and absolutely love it. Easy to put on thin hair snd it looks like its my own hair! I also bought the halo hair with fill in extensions. My hair looks like it use to full and beautiful again. Im a copper strawberry blonde i ordered the red hair on s whym based on reviews because the pictures show it more red than it is. Its a perfect match to my hair! I'm having trouble with the wire staying put but despite that it holds with the clips perfectly fine. It looks natural. Took some trial an error with placement but I figured it out. I use all the fill ins for a fuller face frame. No worries they hide in thinning hair lines perfectly.
Reply from Luxy Hair Extensions2026-06-25
Hi Stacey,
Thank you for sharing your Luxy Hair experience.
Stacey, we're happy to hear that you are pleased with the Clip-In Bun, Halo and Thinning Hair Fill-Ins!
Please reach out to our team any time at [email protected] - we're here and happy to help :)
Warmly,
Luxy Hair Support
Kerry was great and has gone and beyond to help me order the best extensions for my hair.
Reply from Luxy Hair Extensions2026-06-25
Great to hear, Crystal! Thank you for sharing and we will pass along your positive feedback :)
Warmly,
Luxy Hair Support
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BritK · 1 review · Experienced 2026-06-16 ·
★★★★★
Loyal Customer Since 2023
I have been ordering from Luxy since 2023. All it took was one order for me to say never again to any other extension brands. I have tried their halos, scalp fill ins, seamless extensions, curtain bangs, ponytails, and buns and every item has went above expectations and if you care for the items properly, they last forever. I have reached out to customer service in the past on Instagram to ask general questions about new products, and they have always been helpful and fast to respond. Recently though, I placed a large order after ordering multiple samples, and went with the closest shade match to my hair. It wasn't perfect but it was good enough for the time being. Shortly after ordering, they released a new shade line that appeared to be a better match. I commented on their Instagram post and they asked me to DM them. They ended up offering to send me not just one sample of the shade that I felt was the best match, but three samples of the new shades for free. They also came within a couple days of ordering so I am assuming they sent them via express shipping without me asking. One of the new shades ended up being a perfect match. Their customer service team was incredibly helpful! Additionally, I normally order through the Luxy website but I have ordered from them on Amazon and TikTok and have never had any issues.
Reply from Luxy Hair Extensions2026-06-22
Hi there,
Thank you so much for reaching out and for sharing your experience with us. We truly appreciate your continued support and loyalty to Luxy Hair!
We're delighted to hear that you've had a positive experience with our Customer Support team. They work hard to provide prompt, helpful service, so it's wonderful to know their efforts made a difference. We're also so happy that you found a shade that's a great match for you!
If you have any questions or need assistance at any point, please don't hesitate to get in touch. We're always here and happy to help.
Warm regards,
Luxy Hair Support
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Madison · 1 review · Experienced 2026-06-17 ·
★★★★★
Luxy support team went above and beyond!
I’ve had a great experience with Luxy hair! I ordered a shade that was too dark for my hair color and the luxy support team helped me find the perfect shade and were extremely quick with their responses. I neeed the extensions by my wedding and they offered to expedite the shipping to ensure it arrives before my big day! Thank you Luxy team!
Reply from Luxy Hair Extensions2026-06-19
Hi Madison,
Thank you for sharing your Luxy experience.
Best wishes for your upcoming wedding! Kindly feel free to tag any Instagram photos with @luxyhair - we'd love to see you in your set!
Warmly,
Luxy Hair Support
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Stephanie · 1 review · Experienced 2026-06-17 ·
★★★★★
Haven the stylist was great and quick…
Haven the stylist was great and quick to respond! Answered all my questions!
Reply from Luxy Hair Extensions2026-06-19
Thank you for sharing your feedback, Stephanie.
We're happy to hear that our Luxy stylist was helpful to you. Please reach out any time :)
Warmly,
Luxy Hair Support
Kerry was super informative and listened to what I was looking for and was able to help narrow down the color match! Super helpful
Reply from Luxy Hair Extensions2026-06-17
Great to hear this, Megan! We will pass along your feedback :)
Please reach out to us any time for questions. We can be reached at [email protected] and happy to help!
Warmly,
Luxy Hair Support
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Belle Halton · 5 reviews · Experienced 2026-05-27 ·
★★★★★
Kerry was amazing!!
Kerry was amazing!!! I had an issue with my address and age handled it and found the extensions that were out of stock in that color for me. These extensions are amazing quality and last for a long time. They look so genuinely real that my own friends didn't know I wore them. I highly recommend!!!!!
Reply from Luxy Hair Extensions2026-06-16
Thank you for sharing your wonderful comments, Belle. We appreciate hearing from you :)
Warmly,
Luxy Hair Support
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customer · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Thank you very much
Thank you very much, Luxy hair and your Customer service for their help to exchange my hair extensions. I’m very happy with your products. I’ve been a royal Customer from Luxy hair, for years and their hair extensions and products are amazing. I will definitely keep buying from Luxy hair God willing 🙏🏻💕✨💖🤍🥰🙌🏻 I’m very happy with my purchases🙏🏻💕✨🌹❤️ 😇👏
Reply from Luxy Hair Extensions2026-06-16
Great to hear your positive feedback. We're thrilled that you are so pleased with the quality of our products.
Wishing you a lovely rest of your day!
Warmly,
Luxy Hair Support
