Luxy Hair Extensions (www.luxyhair.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Lana · 1 review · Experienced 2026-03-03 ·
★★★★★
Mikayla gave me 15 minutes on a video…
Mikayla gave me 15 minutes on a video call, advised me on the best color extensions, then there was an issue and they gave me a discount that was offered on the website but not accredited when I purchased.
Luxy Hair has great, personalized customer service. Highly recommended.
Reply from Luxy Hair Extensions2026-03-25
Hi Lana,
Thank you for sharing your Luxy experience with our free color match virtual appointments. We're delighted to hear that it was helpful to you and that you appreciated this personalized service. We will also share your feedback with Mikayla :)
Lana, please touch base with us any time - we're here to help!
Warmly,
Luxy Hair Support
S
Stacy · 1 review · Experienced 2026-03-21 ·
★★★★★
Been a Luxy Customer Since 2017
I’ve been a customer of Luxy since 2017 and ordered 15 sets of extensions from Luxy Hair, and I keep coming back for a reason. Out of all those orders, I only had one set that wasn’t up to par—and their customer service handled it quickly and without any hassle. They sent me a replacement, no stress, which honestly says a lot about a company.
I’ve tried other brands here and there, but the quality has never matched what I get from Luxy. The hair is consistently soft, thick, and blends really well with my natural hair. That’s the biggest thing for me—it actually looks natural and not obvious. Another huge plus is how little they shed—even when I’m brushing them, it’s minimal, which makes a big difference over time. And while I'm wearing the extensions as long as I occasionally brush them throughout the day I see very little tangling, if any.
Between the quality and the way they handle customers, they’ve earned my loyalty. Definitely one of the few brands I trust when it comes to extensions. And just for reference I've ordered hair extensions from 4 other big name brands and countless cheaper sets from eBay back when I first started buying extensions and still went back to Luxy every time.
Reply from Luxy Hair Extensions2026-03-24
Hi Stacy,
Thank you for sharing your thoughtful feedback with us. We truly appreciate your comments and we're delighted that you are pleased with the quality of our products, as well as our customer service.
Stacy, please continue to enjoy your Luxy sets and we're here any time if you need help :)
Warmly,
Luxy Hair Support
E
Ella Adams · 1 review · Experienced 2026-03-24 ·
★★★★★
Very quick to respond and very helpful…
Very quick to respond and very helpful talking through what would be the best option
Reply from Luxy Hair Extensions2026-03-25
Great to hear this, Ella! Thank you for sharing :)
Warmly,
Luxy Hair Support
Hi there!
Thank you for sharing your kind review - we appreciate it!
Please reach out to us any time - we're here and happy to help you :)
Warmly,
Luxy Hair Support
M
Melia A · 1 review · Experienced 2026-03-16 ·
★★★★★
Haven made is really easy for me to…
Haven made is really easy for me to decide which extensions and color would be best for me
Reply from Luxy Hair Extensions2026-03-17
Great to hear, Melia. We're thrilled to hear that Haven, our Luxy 'Text A Stylist' was helpful to you!
Please reach out to us any time - we'd love to hear from you again!
Warmly,
Luxy Hair Support
Super helpful and speedy communication! Kerry was incredibly helpful assisting me choose the correct clip in extensions. My extensions arrived yesterday and the quality and colour is perfect. 100% recommend Luxy!
Reply from Luxy Hair Extensions2026-03-10
Thanks for taking the time to send your feedback to us - we appreciate it, Jacqui!
We're thrilled to hear that you are enjoying your set!
Warmly,
Luxy Hair Support
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Lilly · 1 review · Experienced 2026-03-04 ·
★★★★★
Amazing Luxy
I had such a great experience with Luxy Hair! I initially misjudged the shade of my halo, but Kerry and Haven were incredibly kind and went above and beyond their policy to help replace my set. Their customer service was amazing and they truly cared about making things the right fit and as easy as possible. Because of them, I’ll absolutely be shopping with Luxy again!
Reply from Luxy Hair Extensions2026-03-09
Great to hear, Lily!
We're thrilled that we were helpful to you. We appreciate your love of Luxu Hair and kindly reach out to us any time :)
Warmly,
Luxy Hair Support
P
Payton · 2 reviews · Experienced 2026-03-06 ·
★★★★★
Haven had perfect color match!
I had Haven color match me and recommend my extensions for my wedding day. She was super fast, super accurate, and really fun to chat with! I got a really solid color match with her and other companies I tried I feel like didn’t get my color quite right. 10/10 recommend her for ease and important color matches! 🤍
Reply from Luxy Hair Extensions2026-03-09
Hi Payton,
Thank you for sharing your Luxy Hair experience. We're thrilled that you used our Text A Stylist service and that you enjoyed Haven, our stylist. She's so great!
Payton, please continue to enjoy your set and reach out for any questions along the way. We're happy to help!
Warmly,
Luxy Hair Support
s
sara defibaugh · 2 reviews · Experienced 2026-02-27 ·
★★★★★
A Perfect Match
I had a fantastic experience getting color-matching support with their expert consultant, Kerry. And it was a perfect match!
Reply from Luxy Hair Extensions2026-03-05
Great to hear this, Sara! Thank you for sharing your experience with our team and we're delighted to hear that your set is a perfect match :) Enjoy your Luxies!
Warmly,
Luxy Hair Support
Spent an insane amount of money as a repeat customer on clip in hair extensions. I have had a them for a total of 6 months and they have discolored and Look streaky over that time.. When contacting customer service they claimed they weren’t the same extension and said they declined my claim. Which is exactly why I contacted them to begin with… Very disappointing. Quality of product stinks. And a waste of money.
Reply from Luxy Hair Extensions2026-03-06
Dear Nicole,
Thank you for sharing your experience with us and we're sorry to hear this.
We do encourage our customers to reach out to us right away with any issues so that we may help in a timely manner. Kindly touch base with us at [email protected] if we may help you further - it will be our pleasure.
Warmly,
Luxy Hair Support
Great to hear, Lindsey! We truly appreciate your love of Luxy Hair :)
Warmly,
Luxy Hair Support
J
Janelle · 1 review · Experienced 2026-01-21 ·
★★★★★
Just buy it!
I hesitated to purchase a halo piece for so long, and now I regret waiting! The ultimate compliment is my husband said to me the first time I wore it-your hair looks great what did you do to it? Friends also say-something is different but they cant put a finger on it! The color matches my hair perfectly. It gives a few inches of length but the fullness allows me to wear my hair down more and is flawless. thank you!!!!”
Reply from Luxy Hair Extensions2026-03-03
Dear Janelle,
Thank you for sharing your experience with our Luxy Hair set. We're delighted to hear this and please continue to enjoy your Luxies!
For any questions along the way, pop us an email at [email protected] - we are happy to help any time!
Warmly,
Luxy Hair Support
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Fatima Johnson · 2 reviews · Experienced 2026-02-28 ·
★★★★★
The Luxy team helped me with my first…
The Luxy team helped me with my first order to color match my hair, which at the time had been dyed, faded, toned, and dyed again. Basically a science experiment. I needed something that would not only match the dyed hair but the lived-in hair color as well. Somehow, they nailed it on the first try. The match was perfect.
The hair quality? So good. And SO thick. I’ve worn extensions for about 10 years (tape-ins) and have tried brands like Bellami (very pricey for the grams you get) and HairTalk (great quality, pretty comparable). I wanted reliable clip-ins to wean off of hair extensions to let my hair breathe a bit and found Luxy. I ended up wearing them way more than expected, clearly but my hair did not suffer and actually grew quite a bit and didn't thin out like they did with tape-ins. Honestly, they gave me the best value for the amount and quality of hair you receive.
They blended so well that people constantly thought it was my real hair. They were so thick I had to leave one row out because it was too much hair. Not complaining at all, just saying.
I wore them almost daily for about 8 months and rarely took them out. They probably would have lasted longer if I had treated them a little better and not basically made them part of my personality.
I just placed my second order and had a small issue. I reached out late Friday night expecting a Monday response at best. Nope. They replied almost immediately. We messaged a bit into Saturday, and by Monday morning the issue was completely resolved. I was genuinely shocked at how fast and helpful they were, especially over a weekend.
I’m seriously impressed with this company. They do business the right way. I’ve already recommended them to multiple people and I’ll definitely keep buying from them.
If you’re considering clip-ins, don’t sleep on Luxy. Signed, a very loyal repeat customer.
PS. To those who found the hair became frizzy or did not hold a curl, you need to blowdry them with a thick bristle brush and use the right products for the hair. I treat it like it's my real hair, especially as a girl who lives in Florida and has to battle humidity daily. Hope this helps.
PSS. Also, I took the extensions to my hairdresser who cut it into the blunt cut I wanted. I recommend doing this as well just make sure to mark the placement the rows so it matches up when taking them in/out.
Reply from Luxy Hair Extensions2026-03-02
Dear Fatima,
Wow, thank you for your detailed and thoughtful review, Fatima!
We appreciate your feedback (and tips & tricks!) and we're delighted to hear that you are pleased with your Luxy clip-ins, as well as our customer service. Thank you for your love and support of Luxy Hair!
Fatima, please touch base with us any time - we'd love to connect and hear about your latest set :)
Warmly,
Luxy Hair Support
R
Randi · 3 reviews · Experienced 2026-02-24 ·
★★★★★
Mikayla was great
Mikayla was great! She was friendly, professional, knowledgeable, and suggested items that I hadn’t even considered but ended up loving!
Reply from Luxy Hair Extensions2026-03-02
Thank you for sharing, Randi.
We're so happy to hear that our Luxy Customer Service team was helpful to you. We're available at [email protected] for any questions along the way :)
Warmly,
Luxy Hair Support
Appointment went very smoothly and Mikayla was very helpful in guiding my purchase. Got my extensions VERY quick (literally next day) - love that it had a piece to try on which helps because I needed to get a different shade. But allows returns to be seemless.
Reply from Luxy Hair Extensions2026-03-02
Great to hear this, Angelica. We're delighted to hear that you enjoyed our virtual color match appointment and that Mikayla was helpful - she's the best!
Please touch base with us any time. We'd love to hear from you again!
Warmly,
Luxy Hair Support
c
car0606val · 9 reviews · Experienced 2026-02-24 ·
★★★★★
Very Pleased
I’m really happy with my Luxy hair extensions. The quality is excellent, and the shade blends perfectly with my natural hair. Their customer service team was responsive and easy to work with; the agent shared several helpful videos showing exactly how to apply them. I feel much more confident using them now.
Reply from Luxy Hair Extensions2026-02-26
Great to hear and thank you for sharing your comments.
Kindly reach out to us at [email protected] at any time - we're happy to help you!
Warmly,
Luxy Hair Support
Kerry was so helpful in giving recommendations for exactly the style and color I'm looking for. The process was so smooth and I can't wait to use my extensions at my wedding soon!
Reply from Luxy Hair Extensions2026-02-24
Thank you for sharing your kind feedback, Kathryn! We appreciate hearing from you :)
Best wishes for your upcoming wedding and reach out to us any time.
Warmly,
Luxy Hair Support
H
Helen Tanton · 1 review · Experienced 2026-02-19 ·
★★★★★
Kerry was super helpful and knowledgeable!
This was my first time buying hair extensions so I was really grateful for Kerry’s help in the consultation. She listened to what I was hoping to achieve, guided me through the process, and double checked with a colleague for the perfect colour match.
Reply from Luxy Hair Extensions2026-02-23
Great to hear this, Helen! Thank you for sharing your feedback with us :)
Warmly,
Luxy Hair Support
The Best Consult Experience I’ve Ever Had: Starring Haven
Haven was absolutely incredible. She is thorough, efficient, and knowledgable, as well as genuinely kind and friendly. She went the extra mile for me beyond just consulting on the hair extensions; she also answered all my questions about hair care, styling, and maintenance. I specifically asked her to send me the link for this review so I could let her supervisor know how impressed I was with her service. She is truly an invaluable asset to your company.
Reply from Luxy Hair Extensions2026-02-20
Hi Kylee!
Thank you for sharing your lovely review! We are sharing it with the entire team, so everyone can hear your experience with Haven, our wonderful stylist :)
Thank you for taking the time to share your thoughts - we truly appreciate it!
Warmly,
Luxy Hair Support
Excellent customer service - quick communication, flexibility where they are able, and true care for customer experience and satisfaction.
Reply from Luxy Hair Extensions2026-02-19
Hi Elly,
Thank you for sharing your Luxy Hair experience. We're thrilled to hear that we were helpful to you and kindly touch base with us any time - we love our customers!
Warmly,
Luxy Hair Support
