Luxy Hair Extensions (www.luxyhair.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Mikayla was very nice and helpful. I am waiting on my order and I hope it goes well. Thanks.
Great to hear Mikayla from our Customer Service team was helpful to you :) Please reach out to us at [email protected] if we may help you further. We'd love to hear from you again! Warmly, Luxy Hair Support
Everything about Luxy Hair rocks! Recent stress in my life caused me to lose some of my hair and that started a chain reaction of more stress, more hair loss... Gah!!! My partner and I discussed it and I went on a search for the best in hair extensions. I kept coming back to Luxy and ordered the Balayage Halo in 20" Natural Blonde. The girls at Luxy are a team of beautiful people that didn't stop at the purchase. They truly wanted me to be my best and gave me all the support I needed. I couldn't say more about the hair or the staff! I have my confidence back!!!! Thank you Luxy!! Thank you!
Thank you for sharing your lovely feedback. We're thrilled to hear that you have your confidence back! Please continue to enjoy your set and reach out to us for any questions along the way. We'd love to hear from you again! Warmly, Luxy Hair Support
The customer service team went above and beyond. They made it right, which I truly wasn’t expecting. Thank you so much Luxy!!
Great to hear this, McKenzie! Thank you for sharing your feedback and please reach out to us any time. We're here to help and reach out any time :) Warmly, Luxy Hair Support
Customer service has been absolutely stellar in assisting in helping to pick color and get my order shipped in time to arrive before my event! Top notch!!
Thank you for sharing your Luxy experience, Julie. We're thrilled to hear that we were helpful to you and reach out any time :) Warmly, Luxy Hair Support
Their customer service is fantastic and extremely helpful for color matching. Haven was so lovely and easy to work with!!
Thanks for sharing your lovely review, Chandler. We're thrilled that our Luxy stylist was helpful to you and please reach out any time :) Warmly, Luxy Hair Support
Haven gives excellent customer service! She is thoughtful, helpful, and follows through with wonderful communication. So if you have questions, use the chat bc they are there to assist for sure! I have bought several times from this company and have been pleased with the quality and performance of the various products. I have even bought for my mother who is a gorgeous woman in her 80’s! We both prefer the halo for ease of application. I do not wear on a daily basis, but regularly enough to say the pieces hold up beautifully. Most importantly, they make me look and feel better! I think it’s wise to practice putting them on and styling a few times prior to an event for sure. Once I got used to it, I got way more confident and faster at it! As far as color is concerned, I started out skeptical. I’m happy to report that I’ve had zero issues and haven’t even needed my hairdresser to adjust color for me or the wefts! I love the dimensional color line for this reason. I am in my 50s and stay fashion current- leaning towards classic. I keep to the shorter and mid lengths. These extensions enhance any look, anytime. Say nothing ladies!! No one knows! Do not fear! Give yourself a boost and buy! I highly recommend chatting with a rep and showing your current hair color in various lighting and styles prior to choosing a color. This helps avoid any shattered dreams once your order arrives. Finally, please remember to BLEND your natural hair in with the wefts once applied!!! It’s not a wig, it’s an enhancement.
Thank you so much for taking the time to share such a thoughtful review. We’re especially happy to hear that Haven was able to support you so well, and that both you and your mother are loving the halo for its ease and natural look. Your tips and feedback mean a lot to us, and we’re so glad our extensions help you feel confident and polished at any age. Warmly, Luxy Hair Support
love that there is a concierge, thank you for your help! So excited to try these!
Thank you so much for your kind words. We’re thrilled to hear you had a great experience and hope you love your new extensions. Warmly, Luxy Hair Support
Luxy has a high quality product and even better costumer service. The first set of extensions I got ended up being darker than the advertised color and they were able to help facilitate an exchange and were very pleasant throughout the whole exchange. I was worried about the process as I am nervous from having the right match for my wedding day, but they really came through!
Hi Christina, We're thrilled to hear that you are pleased with the quality of your set and our customer service. Thank you for taking the time to share your feedback with us :) Warmly, Luxy Hair Support
She was super fast to respond and very helpful!!
Thanks for sharing your 5-star review, Lisa! Warmly, Luxy Hair Support
I accidentally submitted my purchase with the wrong address. I emailed customer service and they were able to change it for me immediately. Kerry was super responsive. I love my extensions. I will be ordering from here again! Amazing customer service.
Thank you for sharing your Luxy Hair experience, Jessica. We're thrilled to hear this! Please reach out to us any time - we're here and happy to help :) Warmly, Luxy Hair Support
Haven was an angel to work with!! She was very quick to respond and truly helped me figure out which color was best suited for my hair type and color!
Great to hear, Sami! Thank you for sharing your lovely feedback with us and we will pass on the comments to Haven as well :) Warmly, Luxy Hair Support
Customer service was very helpful, kind, and prompt. I recommend!
Great to hear, Corey! Thank you for sharing your Luxy Hair experience! Warmly, Luxy Hair Support
Customer service was a 10/10 very accomdating with any questions/concerns will be recommending.
Hi Gabriela, Thank you for sharing and we're delighted to hear that we were helpful. Kindly reach out to us any time - we'd love to hear from you again! Warmly, Luxy Hair Support
Haven, was the hair stylist that reached out to me and she did a great job in helping me pinpoint the right color for my balayage highlighted hair.
Thank you so much for your kind review regarding our talented hair stylist, Haven! She's the best!! Marissa, please let us know if you have any questions in the future - we're here to help! Warmly, Luxy Hair Support
I’ve been seeing this pop-up on my page and decided to check it out. I love the option of being able to text a stylist and was paired with Haven. She was very helpful and extremely efficient with helping me choose the right color and length of my hair.
Thank you for sharing your Luxy Har experience, Samira! We're thrilled to hear that our Luxy stylist, Haven, was helpful to you. She's the best! Kindly reach out to Luxy Hair any time - we're here and happy to help! Warmly, Luxy Hair Support
best hair extension company! I have been using consistently for about 6 years and I love the confidence this hair gives me!
Wow, great to hear, Alyssa! We truly appreciate your love and loyalty to Luxy Hair. Warmly, Luxy Hair Support
The discount codes that were provided for first time sign up and buyer were useless until I texted with the stylist. The stylist was very helpful with both what to buy and setting up the correct discounts
Thank you for sharing your feedback, Lorraine. We're happy to hear this was sorted out and please reach out to us at any time :) We're here to help! Warmly, Luxy Hair Support
I spent hours searching for the best human hair extensions and just placed an order with Luxy Hair because they came in #1 above all!! I will post a review on the quality when it arrives within one week...but I have to say that their customer service specialist, Kerry, was so great and helpful and made my experience a very positive one!!! I'm always grateful for positive customer support these days!!
Thank you for sharing your Luxy Hair experience! We appreciate hearing from you :) Warmly, Luxy Hair Support
Haven provided excellent customer service and was kind throughout it all! She was able to get me matched with a perfect hair color and helped me along the way with all the questions I had. Loved the service and my extensions!
Thank you so much for your kind review! We're thrilled to hear this and kindly reach out any time - Haven & our team are here to help :) Warmly, Luxy Hair Support
My hair came in today! Wow, that was fast! I love them so much. The hair feels finer much like my own hair. Whereas one of the complaints I have had with my unnamed permanent hair extensions is that the hair didn't match my texture. It's much coarser and over time as they age it becomes even more apparent. I'm so excited for these clips ins. Thank you again. I just had to share my excitement upon opening. The balayage color is a perfect match and gorgeous! My Luxy consultant was knowledgeable, very responsive and communicative and was spot on with her recommendation! I can already see that they even move like my own hair and not in a clump the way the unnamed permanent hair extensions do. I'm a big fan already!
Hi Grace, Thank you for sharing your lovely feedback with us. We appreciate hearing from you! Grace, please reach out to us for any questions along the way - we are here to help any time :) Warmly, Luxy Hair Support
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