Luxy Hair Extensions

very efficient and quick

The employee/stylist was very friendly

The employee/stylist was very friendly and kind. She knew which product would best suit me and gave me a couple more recommendations. Their customer service came in timely and very informative.

I am tears after I received my halo…

I am tears after I received my halo today. Of course, it said if u tear here u cannot return them. Knowing the sample was the right color match I opened it. To find a horrible halo that is soooo thin the quality is awful!!! I spent a lot of money on this! It is NOT fair that it can NOT be returned! I hope people see my review and know what they are getting into!!!!

awesome experience

awesome experience. Haven sent me exactly what I needed and made the process fast and easy!

Haven was extremely kind and thorough!

Haven was extremely kind and thorough - very helpful and made me confident in my decision to purchase. Thank you!

Amazing Customer Service & Beautiful Extensions

Kerry was incredibly helpful in finding me the best deal on my Luxy extensions and making the exchange process quick and seamless when I needed a different length. She was responsive, answered all my questions, and handled every concern with ease. I absolutely love my extensions, and they were even complimented by the hairstylists who did my hair for two weddings!

I had such an amazing experience with…

I had such an amazing experience with Luxy Hair, especially thanks to Kerry and my stylist Mikayla. I was trying to get extensions in time for my graduation, and they both truly went above and beyond to help me through the process. Mikayla was incredibly helpful with color matching and made the whole experience feel so personalized. She took the time to guide me through different options and helped me choose a shade that blended perfectly with my hair. I was so nervous ordering extensions online, but her recommendations were spot on. Kerry was also beyond kind and responsive throughout everything. She made sure all of my questions were answered and genuinely cared about helping me get everything in time for such an important event. The extensions were absolutely beautiful and blended seamlessly. What stood out most to me, though, was the customer service. You can tell they truly care about their customers, and that made all the difference. I am so grateful for all of their help and could not recommend Luxy Hair more.

I’m sorry but first try and got so…

I’m sorry but first try and got so disappointed. I purchase 24” long seamless hair extensions and the first pair came with broken clips and lots of fly away on the hair. I contact customer service and they were every fast respond and understanding and send me a new pair. But the second pair still had same issue. I had them for a month they gotten so rough and tangle seem like they have product buildup but I don’t were any on my normal hair so I didn’t understand I purchase expensive shampoo follow the instructions how to wash them and now they look worse. I’m constantly brushing them. 5 mins later again they are tangled I don’t think I have to keep brushing the hair every 5 mins that’s crazy smh.. I spend $500 for hair that within a month looks bad. It’s so disappointing.

Very bad hair quality

First of all, this review is only about the quality of the hair. Shipping is ok and customer service was great and responsive. However, the first set I ordered, the tester piece was aweful, misaligned cuticles (club hair), hairs of different textures, hair from different donors, and split ends. Since we are not allowed to open main compartment, I don't know if the quality of the hair was just as bad. So I decided to exchange the hair, because the color was also off. I also asked for the warehouse or someone to check the quality of the hair or at least the test piece. They replied that they couldn't do that. The replacement came with exact same issues. So I had to return that as well. They could not tell me if it's just the test piece that is so low in quality or if all their hair is like that. And I was not allowed to open main compartment to check, because then you can't send back the product. The whole thing is ridiculous. I would also like to mention that they use very high ratio of short hair (floor hair) and its single drawn. The quality was not remy either. Again, all of this is based on the tester pieces because you are not allowed to open the main hair compartment, if you don't like the test piece. Very disappointing and frustrating experience. There is no quality control.

Amazing customer service

Amazing customer service. quick response. very pleasant and accommodating. love the hair quality that never disappoints. !!!

Poor quality, color doesn't match the website

Nothing like Hidden crown. The color was totally different from what's on their website photos. The quality is nowhere near the Hidden crown's. Hair is way thinner and it came without the protective case, comb and tools to assemble the extension. This was all part of the packages I used to order from Hidden crown before. Also they wouldn't exchange it as I removed it out of the package even though it was never worn. They wouldn't communicate by phone, only email. After many years of using Hidden crown, this company didn't gain trust and lost a long time customer.

First time hair extension buyer

As a first time hair extension buyer it was overwhelming as I was looking through the website. I was clueless on what would be best for me. I really loved the option to have a virtual visit with Kerry! In a would of Ai it was refreshing to talk to and connect with a live person who was able to answer all my questions and give me the one on one attention I needed. She made the process so much easier and I am grateful for the assistance!!

Kerry was very helpful and kind she…

Kerry was very helpful and kind she helped me pick the best color and length for me.

Great easy service!

Haven was prompt, attentive & very thorough with her recommendation. I appreciated how quickly she answered my questions and even advising me on how to measure for the length!

Couldn't be happier with my purchase…

Couldn't be happier with my purchase and excellent customer service... I took my clip-ins to my hairdresser this morning, and she couldn't believe how well it matched my current color. I have my appointment this Friday to get them cut, and looking forward to using them. Thank you again for everything. I will definitely be back and recommend Luxy Hair...

Haven was very supportive and made…

Haven was very supportive and made recommendations based on my concerns and interest!

Great and fast service

Informative and very easy process.

Talking to Haven, a real person and not a computer has made my experience worth it. It was very much needed especially for someone who not use to extensions. She made the experience very informative, comfortable, and easy. She helped me find my current match and my future match for my wedding. I would definitely recommend to others.

HELL NO!! DO NOT BUY FROM THIS BUSINESS

HELL NO!!! Do not purchase from this business! Lucy totally screwed up two orders. They shipped not one but two orders to the billing address which I 💯 KNOW I double checked before hitting send. Luxy is trying to blame me for not double checking which is 100 a LIE or my search engine which again is 💯 a LIE!!! I order all the time on the same search engine and this has NEVER happened to be let alone twice from the same place!! I thought the first order didn't go through and did not find an email confirmation so after almost a month I ordered again and LUXY fooked up the shipping address TWICE!! After my second order didn't come in I called my payment card and they said I had not one but two payments to Luxy YET I DID NOT RECEIVE EITHER SHIPMENT!!!

Great customer service

Kerry helped me to get expedited shipping when I was in chaos and needed hair extensions asap because my hair was falling out from wedding planning stress. Kerry has been so helpful and easy to talk to!