Luxy Hair Extensions (www.luxyhair.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The stylist helped me figure out the match that was right for me and was so helpful and willing to make sure I got the right thing! Appreciate all of their help!
Thank you for sharing your Luxy Hair experience, Kylee! We appreciate you taking the time to let us know your feedback. Kindly touch base with us any time - we're here to help :) Warmly, Luxy Hair Support
Came with unadjustable wire, not an assortment per video. The sample color worked!! The shipping 3 days👍 the hair is real👍 the color is not deminsonal blonde at all. It is auburn, I brought it to my Salon. They noted it may have been processed with products, used etc and agreed it was auburn!! Sent 3 messages to the company still waiting to hear if I can return this $300 piece of crap!!!!!!!!!!!!!!
Dear Theresa, Thank you for sharing your feedback and we're sorry to hear this. Theresa, we've sent you an email from [email protected] so that we may help you further with this. Warmly, Luxy Hair Support
Had a problem with my recent order, went on Facebook and explained what happened, when I went to reorder, everything was corrected immediately…I have been ordering from Luxy for a few years and will continue to do so in the near future… Happy customer… Lynne A. Haslam
Dear Lynne, Thank you for sharing your lovely feedback. We're delighted to hear that you are pleased with your experience and we appreciate your loyalty to Luxy Hair. Lynne, please reach out to us any time. We're here and happy to help! Warmly, Luxy Hair Support
Kerry was kind and knowledgeable. I felt more confident with my first purchase with Luxy Hair products.
Thank you for sharing, Christina! We're thrilled to hear this and we appreciate your kind words. Warmly, Luxy Hair Support
I am truly impressed with the quality of the Customer service Luxy provides. I have to do some returns and they are so flexible and answer all my emails and instantly correct any little mishaps that happen I need my extension shipped by a certain day and they made it happen. They go above and beyond for their customers, which is where to find these days. The quality of their extension is unmatched. I have a previous set of extensions that I’ve had for over a year and they are still amazing condition. If you’re on the fence about the quality of the extensions don’t be. I’m a hair stylist and I work with many different brands of extensions. This is definitely top-tier. A lot of my coworkers also use it as well.
Dear Lizz, Thank you for sharing your lovely feedback on Luxy Hair. We're thrilled to hear that you are happy with the quality of our hair extensions, as well as the level of service that Luxy provides to our customers. You made our day here! Please continue to enjoy your Luxies and reach out any time. We'd love to hear from you again. Warmly, Luxy Hair Support
The stylist got in contact with me almost immediately and was so nice and helpful! She asked me questions and asked for photos to find my perfect match for my needs. Highly recommend!
Hi Erika! Thank you for reaching out and sharing your Luxy experience with us. We're thrilled to hear that our Luxy stylist was helpful to you in finding your ideal shade :) Please reach out any time! Warmly, Luxy Hair Support
Mikayla is amazing! I love my Luxy Halos and was looking for a replacement band. Mikayla totally hooked me up and I'm so grateful.
Great to hear, Sara! Thank you for sharing and reach out any time - we're here to help right away! Warmly, Luxy Hair Support
I’ve ordered luxy hair extensions for years and the quality outshines any other company I’ve ever tried. I only ever had 1 issue with one set and the customer service agent helped me, went above and beyond and made sure I was 100% satisfied. I will continue to be a loyal customer!
Thank you for sharing your experience, Natasha! We're delighted to hear that our Customer Service team was helpful to you and thank you for your loyalty to Luxy Hair. We appreciate it! Warmly, Luxy Hair Support
Ordered from the UK and received my items in 3 days with free delivery which was really impressive! The customer service responded so quickly and colour matched me no problem and were so helpful . Will definitely be ordering again ❤️
Thank you for sharing your feedback! We're thrilled to hear that you are so pleased with your Luxy Hair experience. Please reach out to us at any time - we'd love to hear from you again! Warmly, Luxy Hair Support
I have used Luxy hair extensions for a long time. My first pair was before they even had the seamless ones. loved those but wanted to try the seamless version. I finally got a set of the seamless ones last year and absolutely loved them, so i just bought two more sets. They match my hair perfectly and I get multiple compliments every time I wear them ( which is pretty much daily), dont worry luxy I dont gatekeep ive sent the link to your site to many fellow hair queens! Shipping is insanely fast and customer service is best in the industry! Love you luxy💓 anyone thinking about getting luxies can feel one hundred percent confident they are getting superb quality, supporting a great company and will love their purchase! Also side note i still have my first set I recently accidentally threw one of the wefts in with some towels in the wash I had it on the sanitize setting they were in there for a good five minutes before I realized my mistake when.i took the left out I was sure it would be done for it was one giant impossible knot but NOPE my luxies were not done I deep conditioned the heck out of it and very slowly worked the knot apart and you can hardly tell!! That weft is still is wearable and looks great, like didnt even lose a bunch of strands. Anyhow I love luxies and will gladly purchase from this company time and again and happily recommend them!
Hi Sarah, Thank you for reaching out and for sharing your detailed review. We truly appreciate hearing your feedback! Sarah, please reach out to us any time. We are here and happy to help you :) Warmly, Luxy Hair Support
Haven was very helpful and helped me make the right purchase with ease!
Great to hear, Chelby! We love our Luxy stylist too - she's the best!! Please reach out to us any time. We'd love to hear from you again. Warmly, Luxy Hair Support
Mikayla was very kind and helped made sure I got my order in time for my hair appointment! I am very impressed with the customer service at Luxy Hair :)
Great to hear, Mikenna! Thank you for sharing and enjoy your Luxies! Warmly, Luxy Hair Support
I had an amazing experience with Luxy Hair! The extensions are excellent quality — soft, thick, and absolutely beautiful. My wedding hairdo was absolutely perfect thanks to my Luxies; they blended flawlessly and held up beautifully the entire night. What truly impressed me was their outstanding customer service. When FedEx lost my original package, Luxy immediately stepped in and sent a replacement overnight without any hassle. They were kind, responsive, and incredibly helpful throughout the entire process. I’m beyond happy with both the product and the service. Highly recommend Luxy Hair! 💕
Dear Karen, Thank you for sharing your Luxy Hair experience! We're thrilled to hear that you are enjoying your beautifully blended Luxies, as well as our helpful customer service :) Karen, please pop us an email any time at [email protected] - we'd love to hear from you any time! Warmly, Luxy Hair Support
So helpful and knowledgeable on the product!!
Great to hear your feedback. Please reach out to us any time with questions - we love helping our customers! Warmly, Luxy Hair Support
Such a good experience! Questions were answered in a timely manner and I purchased right away
Great to hear this wonderful feedback, Candice. We appreciate you sharing your Luxy Hair experience. Enjoy your Luxy set! Warmly, Luxy Hair Support
The product is beautiful, user friendly, and durable. I love the difference in my appearance too! I feel beautiful and love the ability to change up the length and add some highlights from other packs. The customer service is stellar, literally stellar. Kerry in customer service has restored my faith in all things service related.
Dear Melinda, Thank you for taking the time to share your Luxy Hair experience. We truly appreciate hearing from you and we've have shared your review with our team. Please reach out to us any time, Melinda - we're always here to help! Warmly, Luxy Hair Support
Haven was so kind, professional, courteous, and put me at ease color matching me for a new Luxy Halo transitioning from my other Hidden Crown Halo.
Hi Julie, Thank you for sharing your lovely comments with us. We're delighted that our stylist, Haven, has been helpful to you. Welcome to Luxy, Julie! Warmly, Luxy Hair Support
I had the pleasure of receiving emails from a Luxy Hair Company representative that were helpful and friendly regarding an item needing to be returned.
Thank you for sharing, Marie! We truly appreciate your lovely comments :) Warmly, Luxy Hair Support
To be able to actually text back and forth with a stylist, who will match your color and make recommendations, is 100% the way to go! It leaves all the guesswork out of it, and makes the money extremely well spent. Thank you especially to Haven, who answered my questions right away and was so nice (and encouraging) about the whole process!
Thank you for sharing, Angela. We're so happy to hear that Haven was helpful to you - we love our Luxy stylist! Please reach out to us any time for help :) Warmly, Luxy Hair Support
Great to hear, Debra! We're thrilled to hear that your Luxy Hair set is the perfect match! Warmly, Luxy Hair Support
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